Applications Manager, Service Manager

Coopers Group AG

. Ensure the stable operation and monitoring of applications .

Posted 9/19/2026contractRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Application Management and Release Management, with a strong focus on coordinating application releases, maintaining technical documentation, and ensuring application performance and availability. Proficient in analyzing incidents and providing user support while fostering collaboration across IT and business departments.

Highest-signal resume keywords

Application ManagementRelease and Deployment ManagementTechnical Documentation CreationIncident Analysis and TroubleshootingFluent in German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application OperationsData MaintenanceInterface ManagementPerformance MonitoringResource UtilizationChange Request ManagementUser SupportInstallation PlanningSolution Concept DevelopmentCustomer-Specific Reporting

Soft Skills

Excellent CommunicationCoordination SkillsStructured ApproachTeamworkCustomer Orientation

Industry Keywords

Business Information SystemsApplication AvailabilityApplication RecoverabilityApplication PerformanceService Management

About the role

Key responsibilities & impact

Ensure the stable operation and monitoring of applications
Coordinate and monitor activities to ensure availability, recoverability, performance, and resource utilization
Analyze and resolve application incidents and develop workarounds
Support and advise users on application usage and process execution
Inform application users about incidents, application notifications, and planned outages
Coordinate between business departments, application owners, support teams, and developers
Support the specification, testing, and rollout of application releases
Plan and coordinate releases, including the preparation of installation plans
Capture technical requirements and develop solution concepts for the further development of applications
Coordinate release agreements and oversee implementation with relevant stakeholders
Maintain and further develop interfaces between applications
Create and support change requests for application developers
Create, update, and maintain operating procedures, user manuals, and technical documentation
Prepare customer-specific reports and statistics
Perform data cleansing and data maintenance

Requirements

What you’ll need

Completed education or training in Computer Science, Business Information Systems, or a comparable qualification
Several years of experience in Application Management, Service Management, or Application Operations
Solid experience operating and supporting business applications
Very good knowledge of Release and Deployment Management, as well as the planning and coordination of application releases
Confident in analyzing, troubleshooting, and sustainably resolving application incidents
Good knowledge of interface management and collaboration with various IT and business departments
Experience creating, maintaining, and updating technical documentation, operating procedures, and user manuals
Experience with data maintenance and the preparation of customer-specific reports and statistics
Excellent communication and coordination skills
Independent, structured, and solution-oriented approach to work
Strong customer and service orientation, along with teamwork and a strong sense of responsibility
Analytical thinking and a high level of initiative
Fluent in German and good command of English

Benefits

Comp & perks

100% workload during the onboarding phase (approximately 2 months), followed by a 50% workload
Remote work opportunity