Coopers Group AG

Technical Project Manager

• Standardize, design, and introduce new operational processes for business applications, services, and operational activities
• Analyze, define, and introduce new operational areas such as data management, quality assurance, and operational control
• Further develop the operations organization and prepare employees, processes, and technologies for operational readiness
• Define and establish processes for operational involvement in homologation activities as well as construction and infrastructure projects
• Gather and specify operational and business requirements for OT components and building automation systems
• Lead and coordinate stakeholders while actively supporting change and transformation processes

IT Project Manager, Operations Organization

Business Analyst

• Actively participate in day-to-day operations to gain hands-on experience with existing processes, systems, and challenges
• Analyze, structure, and document existing workflows and business processes
• Identify and prioritize manual, repetitive, and automatable tasks
• Develop and implement suitable automation and AI solutions
• Integrate new solutions into existing processes and systems
• Analyze and measure the resulting efficiency gains and workload reductions
• Continuously develop and optimize existing workflows
• Document the solutions developed and implemented
• Ensure knowledge transfer within the team
• Collaborate and coordinate with relevant internal stakeholders

Business Analyst – Automation, AI

• Actively participate in day-to-day operations to gain an in-depth understanding of existing processes, systems, and challenges
• Analyze, structure, and document existing workflows and work processes
• Identify and prioritize manual, repetitive, and automatable tasks
• Develop and implement appropriate automation and AI solutions
• Integrate new solutions into existing processes and systems
• Analyze and measure the resulting efficiency improvements and workload reductions
• Continuously develop and optimize existing workflows
• Document the solutions developed and implemented
• Ensure knowledge transfer within the team
• Collaborate and coordinate with relevant internal stakeholders

• Responsible for stakeholder management and establishing audience-appropriate reporting at team, ART, and management levels
• Support the management of backlogs, priorities, scope, and outcomes within an agile DevSecOps environment
• Ensure transparency regarding progress, delivery capability, quality, capacity, and dependencies
• Support and facilitate PI Planning, iteration planning, and continuous backlog management
• Establish and continuously improve risk, quality, and change management processes
• Ensure compliance with security, compliance, and quality requirements throughout delivery and development processes

Agile IT Project Manager

Manager

• Ensure the stable operation and monitoring of applications
• Coordinate and monitor activities to ensure availability, recoverability, performance, and resource utilization
• Analyze and resolve application incidents and develop workarounds
• Support and advise users on application usage and process execution
• Inform application users about incidents, application notifications, and planned outages
• Coordinate between business departments, application owners, support teams, and developers
• Support the specification, testing, and rollout of application releases
• Plan and coordinate releases, including the preparation of installation plans
• Capture technical requirements and develop solution concepts for the further development of applications
• Coordinate release agreements and oversee implementation with relevant stakeholders
• Maintain and further develop interfaces between applications
• Create and support change requests for application developers
• Create, update, and maintain operating procedures, user manuals, and technical documentation
• Prepare customer-specific reports and statistics
• Perform data cleansing and data maintenance

Applications Manager, Service Manager

• Plan, manage, and deliver complex ICT projects
• Coordinate interdisciplinary teams and stakeholders
• Take responsibility for timelines, quality, risks, and dependencies
• Support PI Planning, sprint cycles, and agile ceremonies
• Manage backlogs, deliverables, and project progress
• Prepare project, status, and management reports
• Support technical rollouts and infrastructure initiatives
• Ensure successful delivery in accordance with established governance and quality standards

IT Project Manager, Technical Project Lead

Support Engineer

• Ensure the stable operation of the on-premises Citrix farm
• Provide second-level support for the Citrix infrastructure
• Analyze and resolve issues involving user profiles, sessions, and Citrix applications
• Troubleshoot connection drops, performance issues, and application errors
• Perform daily monitoring and checks of the Citrix environment
• Monitor system resources such as CPU, RAM, and storage
• Analyze event logs and handle warnings and alerts
• Collaborate with internal support and infrastructure teams
• Document incidents, solutions, and operational processes

IT Project Manager, Operations Organization

Business Analyst – Automation, AI

Business Analyst – Automation, AI

Agile IT Project Manager

Applications Manager, Service Manager

IT Project Manager, Technical Project Lead

Citrix Support Engineer