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Business Analyst – Automation, AI
Coopers Group AG. Actively participate in day-to-day operations to gain an in-depth understanding of existing processes, systems, and challenges .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing, documenting, and optimizing business and IT processes, with a strong focus on automation and AI solutions. Proficient in integrating new technologies into existing workflows while ensuring effective communication and collaboration with stakeholders.
Highest-signal resume keywords
Business AnalysisProcess OptimizationAutomation SolutionsServiceNowITIL
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisWorkflow DocumentationEfficiency MeasurementAI ImplementationAutomation Techniques
Soft Skills
Analytical SkillsCommunication SkillsCoordination SkillsStructured Working StyleSolution-Oriented Approach
Tools & Technologies
ServiceNow
Industry Keywords
IT Service ManagementSIAMBusiness Process Improvement
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Actively participate in day-to-day operations to gain an in-depth understanding of existing processes, systems, and challenges
- Analyze, structure, and document existing workflows and work processes
- Identify and prioritize manual, repetitive, and automatable tasks
- Develop and implement appropriate automation and AI solutions
- Integrate new solutions into existing processes and systems
- Analyze and measure the resulting efficiency improvements and workload reductions
- Continuously develop and optimize existing workflows
- Document the solutions developed and implemented
- Ensure knowledge transfer within the team
- Collaborate and coordinate with relevant internal stakeholders
Requirements
What you’ll need- Experience as a Business Analyst, Process Analyst, Automation Specialist, or in a comparable role
- Knowledge of or practical experience with ServiceNow
- Good knowledge of ITIL and IT Service Management
- Knowledge of SIAM (Service Integration and Management)
- Experience or in-depth knowledge in automation and the use of AI
- Experience analyzing, documenting, and optimizing existing business and IT processes
- Ability to identify manual and repetitive workflows and derive suitable opportunities for improvement
- Willingness to actively engage in day-to-day operations and gain practical knowledge of existing processes
- Strong analytical skills and the ability to grasp new concepts quickly
- Independent, structured, and solution-oriented working style
- Good communication and coordination skills
- Experience integrating automation or AI solutions into existing system landscapes is an advantage
- Experience with process optimization and measuring efficiency improvements is an advantage
- Fluent in German and English
Benefits
Comp & perks- Freelance role
- Remote work