Business Analyst – Automation, AI

Coopers Group AG

. Actively participate in day-to-day operations to gain hands-on experience with existing processes, systems, and challenges .

Posted 9/23/2026contractRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing, documenting, and optimizing business processes while implementing automation and AI solutions. Proficient in collaborating with stakeholders to enhance operational efficiency and ensure knowledge transfer within teams.

Highest-signal resume keywords

Business AnalysisProcess OptimizationAutomation SolutionsServiceNowITIL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisWorkflow DocumentationEfficiency MeasurementAI ImplementationAutomation Techniques

Soft Skills

Analytical SkillsCommunication SkillsCoordination SkillsStructured Working StyleSolution-Oriented Approach

Tools & Technologies

ServiceNowITILSIAM

Industry Keywords

IT Service ManagementBusiness ProcessesAutomationEfficiency GainsKnowledge Transfer

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Actively participate in day-to-day operations to gain hands-on experience with existing processes, systems, and challenges
Analyze, structure, and document existing workflows and business processes
Identify and prioritize manual, repetitive, and automatable tasks
Develop and implement suitable automation and AI solutions
Integrate new solutions into existing processes and systems
Analyze and measure the resulting efficiency gains and workload reductions
Continuously develop and optimize existing workflows
Document the solutions developed and implemented
Ensure knowledge transfer within the team
Collaborate and coordinate with relevant internal stakeholders

Requirements

What you’ll need

Experience as a Business Analyst, Process Analyst, Automation Specialist, or in a comparable role
Knowledge of or practical experience with ServiceNow
Good knowledge of ITIL and IT Service Management
Knowledge of SIAM (Service Integration and Management)
Experience or strong knowledge in automation and the use of AI
Experience analyzing, documenting, and optimizing existing business and IT processes
Ability to identify manual and repetitive workflows and derive suitable opportunities for improvement
Willingness to actively engage with day-to-day operations and gain practical insight into existing processes
Strong analytical skills and the ability to grasp new concepts quickly
Independent, structured, and solution-oriented working style
Good communication and coordination skills
Fluent in German and English
Experience integrating automation or AI solutions into existing system landscapes is an advantage
Experience with process optimization and measuring efficiency gains is an advantage

Benefits

Comp & perks

Remote work arrangement
Fixed-term employment