Digital Workplace Engineer

Coopers Group AG

. Provide ongoing 3rd-level support for enterprise information systems .

Posted 10/6/2026contractRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing 3rd-level support for enterprise information systems, with a strong focus on business systems analysis, operational support, and endpoint management. Proficient in scripting for automation and maintaining compliance with security standards while effectively communicating and training team members.

Highest-signal resume keywords

3rd-Level SupportBusiness Systems AnalysisEndpoint ManagementPowerShell ScriptingITIL Framework

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Systems Analysis3rd-Level SupportPowerShell ScriptingEndpoint ManagementOperational SupportTechnical Procedure DraftingRoot Cause AnalysisDevice ComplianceAutomated PatchingUser Training Materials

Soft Skills

Excellent CommunicationProactive MindsetTeam-OrientedIndependent WorkDeadline Management

Tools & Technologies

Entra IDActive DirectoryAutopilotIntuneUnified Endpoint ManagementMicrosoft DefenderVirtual Desktop InfrastructureMicrosoft 365

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Computer EngineeringBachelor’s Degree in Information Technology

Industry Keywords

Digital WorkplaceEnd-User Computing ServicesMultinational Business EnvironmentService Management PrinciplesITIL Framework

About the role

Key responsibilities & impact

Provide ongoing 3rd-level support for enterprise information systems
Handle complex incidents escalated from Level 1 and Level 2 Support, including large-scale crashes and operating system malfunctions
Draft and maintain technical procedures
Share knowledge with 1st and 2nd Level support teams, including delivering in-person and remote training to employees
Perform root cause analysis by reviewing logs, crash dumps, and related technical data
Support continuous improvement by deploying automated patches through endpoint management tools
Maintain device compliance with security and hardening standards
Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions
Understand business needs and support the collection and clarification of functional requirements
Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features

Requirements

What you’ll need

Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related discipline
5+ years of professional experience in IT, with a strong focus on digital workplace or end-user computing services in a multinational business environment
Experience in business systems analysis and operational support
Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365
Good knowledge of the ITIL framework and service management principles
Self-driven, proactive, and collaborative, with a strong team-oriented mindset
Ability to work independently while also contributing effectively within a team environment
Ability to work to deadlines and maintain quality in a dynamic environment
Excellent communication skills
Fluency in English; working knowledge of French or German is an advantage