Services & Card Operations Specialist

Coosa Valley Credit Union

. Process debit card disputes, including ATM disputes, and administer provisional credits in accordance with applicable regulations, policies, and procedures.

Posted 11/6/2026full-timeRome • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debit card processing, remote banking services, and operational improvements while maintaining compliance with regulations and internal controls. Proficient in troubleshooting, analytical reporting, and fostering interdepartmental relationships to enhance member experiences.

Highest-signal resume keywords

Debit Card ProcessingRemote Banking ServicesAdvanced Excel ProficiencyTroubleshooting SkillsBank Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debit Card Dispute ProcessingProvisional Credit AdministrationData AnalysisReport PreparationProcess ImprovementSystem TestingOperational ProceduresDocumentation MaintenanceFraud DetectionMonth-End Reporting

Soft Skills

Analytical SkillsOrganizational SkillsProblem ResolutionCommunication SkillsInterdepartmental Relationship Building

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Office ApplicationsOnline Banking SystemsElectronic Bill PayMobile BankingZelleATM Deposit ReviewTelephone Banking

Certifications & Qualifications

High School DiplomaGEDTwo-Year College DegreeSpecialized Certification

Industry Keywords

Debit CardsElectronic BankingBank OperationsRemote ServicesOperational Improvement Initiatives

About the role

Key responsibilities & impact

Process debit card disputes, including ATM disputes, and administer provisional credits in accordance with applicable regulations, policies, and procedures.
Prepare, review, and maintain daily and monthly debit card reports; identify unusual activity and processing exceptions.
Monitor debit card inventory and coordinate ordering centrally issued debit cards.
Respond to and troubleshoot debit card questions and operational concerns.
Research and resolve debit card processing discrepancies and escalate complex issues.
Maintain debit card procedures and recommend product and process improvements.
Assist with debit card projects, system enhancements, testing, and implementation.
Administer and support online banking, electronic bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, telephone banking, mail, and related services.
Coordinate with vendors on service requests, system issues, testing, maintenance, and technical support.
Provide troubleshooting assistance to frontline staff regarding remote banking products and services.
Research and correct processing errors and discrepancies.
Work with Accounting to resolve rejected items and outstanding processing differences.
Review remote banking reports and investigate unusual activity or discrepancies.
Report suspected fraudulent transactions or activity to the appropriate supervisor.
Monitor service functionality and identify opportunities to improve processes and member experiences.
Provide backup assistance to Deposit Operations employees and support departmental continuity.
Assist with cross-training, departmental projects, system testing, and operational improvement initiatives.
Maintain accurate documentation and follow internal controls, security requirements, and procedures.
Assist with month-end reporting, process incoming and outgoing mail, and perform other assigned duties.
Maintain professional communication and strong interdepartmental relationships.

Requirements

What you’ll need

High School Diploma or GED required.
A two-year college degree or completion of a specialized certification or licensing expected.
1-3 years of related remote services, debit cards & electronic banking experience.
Advanced knowledge of Excel.
Knowledge of bank operations.
Proficient in Microsoft Outlook and Microsoft Office applications.
Excellent analytical and organizational skills.
Strong troubleshooting and problem resolution skills.
Proven proficiency in both written and verbal communication.