Coosa Valley Credit Union

Operations

• Process debit card disputes, including ATM disputes, and administer provisional credits in accordance with applicable regulations, policies, and procedures.
• Prepare, review, and maintain daily and monthly debit card reports; identify unusual activity and processing exceptions.
• Monitor debit card inventory and coordinate ordering centrally issued debit cards.
• Respond to and troubleshoot debit card questions and operational concerns.
• Research and resolve debit card processing discrepancies and escalate complex issues.
• Maintain debit card procedures and recommend product and process improvements.
• Assist with debit card projects, system enhancements, testing, and implementation.
• Administer and support online banking, electronic bill pay, mobile banking, mobile deposit, Zelle, ATM deposit review, telephone banking, mail, and related services.
• Coordinate with vendors on service requests, system issues, testing, maintenance, and technical support.
• Provide troubleshooting assistance to frontline staff regarding remote banking products and services.
• Research and correct processing errors and discrepancies.
• Work with Accounting to resolve rejected items and outstanding processing differences.
• Review remote banking reports and investigate unusual activity or discrepancies.
• Report suspected fraudulent transactions or activity to the appropriate supervisor.
• Monitor service functionality and identify opportunities to improve processes and member experiences.
• Provide backup assistance to Deposit Operations employees and support departmental continuity.
• Assist with cross-training, departmental projects, system testing, and operational improvement initiatives.
• Maintain accurate documentation and follow internal controls, security requirements, and procedures.
• Assist with month-end reporting, process incoming and outgoing mail, and perform other assigned duties.
• Maintain professional communication and strong interdepartmental relationships.

Explore Services & Card Operations Specialist at Coosa Valley Credit Union. Review requirements and application details.

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Services & Card Operations Specialist