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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while coordinating vehicle releases and pickups. Proficient in Microsoft Office Suite and capable of maintaining accurate records and meeting performance goals in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office Suite ProficiencyStrong Communication SkillsAttention to DetailProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office Support ExperienceTyping Speed of 45 WPMBasic 10-Key FamiliarityVIN Search Using DeCode This Tool
Soft Skills
Great Communication SkillsAbility to Multitask
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookTeams
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Vehicle Release AuthorizationBody ShopsInsurance CompaniesTransport ArrangementPerformance Goals
About the role
Key responsibilities & impact- Coordinate the release and pickup of vehicles
- Communicate with body shops, vehicle owners, and insurance companies
- Confirm vehicle pickup details and obtain vehicle release authorization from body shops
- Obtain releases from vehicle owners
- Arrange transport, including three-way calls with shops or tow companies when needed
- Assist with personal item removal
- Use the “DeCode This” tool to search VINs and gather vehicle information
- Maintain accurate notes about each vehicle and all interactions
- Meet daily performance goals, including making 100+ calls and processing 60+ live lots
- Participate in weekly team meetings via Teams
- Follow Copart policies and guidelines
- Assist teammates and perform other duties as assigned by management
Requirements
What you’ll need- Minimum of one year office support experience in a customer service role
- High school diploma or GED
- Great communication skills, including phone communication and clear, concise writing
- Typing speed of 45 WPM
- Familiarity with basic 10-key
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail
- Problem-solving skills
- Ability to multitask
- Professional virtual appearance
- Quiet, distraction-free workspace
- Must be able to work occasional overtime
- Bilingual skills are a plus
Benefits
Comp & perks- 100% remote work
- Company-provided equipment
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Clear, achievable performance goals with daily feedback
- Weekly team meetings and support
- Collaborative virtual team