Copart

Inventory Specialist

• Maintain the inventory of all vehicles at the facility within company timelines
• Document vehicle condition using company-provided tools, including complete inventory and supporting photographs
• Direct traffic flow in the receiving area to ensure timely vehicle inventory processing
• Facilitate the Copart experience by offering solutions to meet customer needs
• Monitor, maintain, and organize the receiving area
• Operate a camera and handheld inventory device to process incoming vehicles
• Determine the operational capability of motor vehicles
• Complete vehicle inspection inventories (TLEs) on required vehicles
• Maintain inventory of all materials used
• Comply with company policies, procedures, and safety requirements

• Manage inventory of all vehicles at the facility within company timelines
• Document vehicle condition using company-provided tools, including complete inventories and supporting photographs
• Direct traffic flow in the receiving area to ensure timely vehicle inventory processing
• Facilitate the Copart experience by offering solutions to meet customer needs
• Monitor, maintain, and organize the receiving area
• Operate a camera and handheld inventory device to process incoming vehicles
• Determine operational capability of motor vehicles
• Complete vehicle inspection inventories (TLEs) on required vehicles
• Maintain inventory of materials used
• Comply with company policies, procedures, and safety requirements
• Perform other duties as assigned

Manager

• Collaborate with the General Manager to manage facility operations, staff performance, and financial accountability, including monthly review of P&L statements for accuracy and improvement opportunities.
• Support hiring, training, and development of team members in alignment with company guidelines and performance expectations.
• Ensure daily operations run smoothly, resolving employee and customer issues professionally and efficiently.
• Assist in facility audits and enforce compliance with internal policies, as well as county, state, EPA, and OSHA regulations.
• Foster strong relationships with customers, members, and sellers to drive satisfaction and loyalty.
• Monitor and lead staff performance using company metrics to achieve operational goals.
• Provide clear direction, coaching, and feedback to team members to ensure accountability, alignment, and foster positive employee relations.
• Champion a “customer-first” culture by delivering innovative, high-quality service in line with Copart standards.
• Work effectively in both office and outdoor environments across diverse climates and weather conditions.
• Travel extensively as an integral part of the role.
• Perform additional responsibilities as assigned by the General Manager.

Assistant General Manager

Customer Support

• Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies
• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Talk to vehicle owners to obtain necessary releases, arrange transport, and help with personal item removal
• Conduct 3-way calls with shops or tow companies when needed
• Use the “DeCode This” tool to search VINs and gather vehicle information
• Keep accurate notes in the system about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls and processing 80+ live lots
• Participate in weekly team meetings via Teams
• Follow Copart policies and guidelines
• Assist teammates and perform other duties as assigned by management

Customer Service Representative

• Coordinate the release and pickup of vehicles
• Communicate with body shops, vehicle owners, and insurance companies
• Reach out to body shops to confirm vehicle pickup details and obtain release authorization
• Obtain releases from vehicle owners
• Arrange transport, including three-way calls with shops or tow companies when needed
• Assist with personal item removal
• Use the “DeCode This” tool to search VINs and gather vehicle information
• Maintain accurate notes in the system about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls and processing 60+ live lots
• Participate in weekly team meetings via Teams
• Follow Copart policies and guidelines
• Assist teammates and perform other duties as assigned

• Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies
• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Talk to vehicle owners to obtain necessary releases, arrange transport, coordinate 3-way calls with shops or tow companies, and assist with personal item removal
• Use the “DeCode This” tool to search VINs and gather vehicle information
• Maintain accurate notes in the system about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls and processing 60+ live lots
• Participate in weekly team meetings via Teams
• Follow Copart policies and guidelines
• Assist teammates and perform other duties as assigned by management

• Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies
• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Talk to vehicle owners to obtain necessary releases, arrange transport, coordinate 3-way calls when needed, and assist with personal item removal
• Use the “DeCode This” tool to search VINs and gather vehicle information
• Keep accurate notes in the system about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls and processing 60+ live lots
• Participate in weekly team meetings via Teams
• Follow all Copart policies and guidelines
• Assist teammates and perform other duties as assigned by management

• Coordinate the release and pickup of vehicles
• Communicate with body shops, vehicle owners, and insurance companies
• Confirm vehicle pickup details and obtain vehicle release authorization from body shops
• Obtain releases from vehicle owners
• Arrange transport, including three-way calls with shops or tow companies when needed
• Assist with personal item removal
• Use the “DeCode This” tool to search VINs and gather vehicle information
• Maintain accurate notes about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls and processing 60+ live lots
• Participate in weekly team meetings via Teams
• Follow Copart policies and guidelines
• Assist teammates and perform other duties as assigned by management

Member Service Representative

• Provide exceptional customer service to internal and external customers
• Obtain the release of vehicles located at body shops, other locations, and residences
• Perform office support functions as needed
• Understand client needs and offer solutions and support
• Potentially provide chat and email customer support
• Answer and place calls professionally
• Meet call-quality measures, including knowledge, professionalism, and timely follow-up calls
• Focus on call resolution using company resources to gather information and offer solutions
• Perform other duties as assigned

Member Service Representative – Part Time

• Provide exceptional customer service to internal and external Copart customers
• Provide inbound phone support to Copart Members throughout their membership
• Understand Copart practices and offer solutions and support
• Understand client needs and offer solutions
• Answer and place calls professionally
• Meet call quality and productivity expectations
• Focus on first-call resolution
• Use company resources to gather information and meet customer needs
• Perform other duties as assigned