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Copart

Customer Service Representative

Copart

. Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $16 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and attention to detail while coordinating vehicle releases and pickups. Proficient in Microsoft Office Suite and capable of multitasking in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office Suite ProficiencyStrong Communication SkillsAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Typing Speed of 45 WPMBasic 10-Key FamiliarityVIN Search Using DeCode This Tool
Soft Skills
Multitasking AbilityProfessional Virtual Appearance
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookTeams
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Vehicle Release AuthorizationBody Shop CoordinationInsurance CommunicationPerformance GoalsOffice Support

About the role

Key responsibilities & impact
  • Coordinate the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies
  • Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
  • Talk to vehicle owners to obtain necessary releases, arrange transport, coordinate 3-way calls when needed, and assist with personal item removal
  • Use the “DeCode This” tool to search VINs and gather vehicle information
  • Keep accurate notes in the system about each vehicle and all interactions
  • Meet daily performance goals, including making 100+ calls and processing 60+ live lots
  • Participate in weekly team meetings via Teams
  • Follow all Copart policies and guidelines
  • Assist teammates and perform other duties as assigned by management

Requirements

What you’ll need
  • Minimum of one year office support experience in a customer service role
  • High school diploma or GED
  • Great communication skills, including phone communication and clear, concise writing
  • Typing speed of 45 WPM
  • Familiarity with basic 10-key
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong attention to detail
  • Strong problem-solving skills
  • Ability to multitask
  • Professional virtual appearance
  • Quiet, distraction-free workspace
  • Must be able to work occasional overtime
  • Bilingual skills are a plus

Benefits

Comp & perks
  • 100% remote work
  • Company-provided equipment
  • Clear, achievable performance goals with daily feedback
  • Weekly team meetings
  • Collaborative, friendly virtual team
  • Medical/Dental/Vision
  • 401k plus a company match
  • ESPP - Employee Stock Purchase Plan
  • EAP - Employee Assistance Program (no cost to you)
  • Vacation & Sick pay
  • Paid Company Holidays
  • Life and AD&D Insurance
  • Discounts
  • Along with many other employee benefits