Specialist

Copart

. Assist auto insurance companies with procurement of vehicle titles and title paperwork .

Posted 10/19/2026full-timeVallejo • California • United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in vehicle title document analysis and compliance with state guidelines, alongside strong customer service and communication skills. Capable of multitasking in a fast-paced environment while effectively managing workflow and training staff.

Highest-signal resume keywords

Vehicle Title Document AnalysisCustomer Service ExperienceMicrosoft Products ProficiencyProblem-Solving AbilityCompliance Review

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math Skills10-Key ProficiencyDocument Compliance ReviewTitle Paperwork ProcessingFast-Paced Environment Adaptability

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAbility to MultitaskDelegation and PrioritizationTeam Collaboration

Tools & Technologies

Basic Office EquipmentMicrosoft Office Suite

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Auto InsuranceDMV InteractionLien Holder CommunicationTotal-Loss PacketsState Guidelines Compliance

About the role

Key responsibilities & impact

Assist auto insurance companies with procurement of vehicle titles and title paperwork
Work with financial institutions and vehicle owners
Open and scan received mail
Answer call-queue questions, provide claim updates, and direct callers to the appropriate party or team
Create and send total-loss packets with documents required by state guidelines
Contact lien holders to secure payoff information, Letters of Guarantee, and copies of titles
Contact owners/insureds about packets and follow up on required or corrected documents
Send revised packets to owners/insureds as needed
Meet internal cycle times and other auditable criteria
Review mail for compliance with state guidelines
Launch the “Okay to Pay” to the owner/insured's insurance company after final file compliance review
Monitor and work a shared inbox to complete tasks and directives according to company policy, timelines, and contractual obligations
Work miscellaneous problem files
Review new and revised packets for compliance before customer disposition
Review and work aged inventory to expedite resolution and file closure
Serve as a direct point of contact for Copart sellers when needed
Assist with training new staff and cross-training existing staff
Work on additional projects and perform other tasks assigned by management

Requirements

What you’ll need

2 plus years of office customer service experience
HS degree
Proficient in basic office equipment and Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMVs and Lien Holder entities
Problem-solving ability
Ability to multitask
Basic 10-key proficiency
Ability to work in a fast-paced environment
Excellent written and verbal communication skills
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Ability to work occasional overtime as needed

Benefits

Comp & perks

401(k) and 401(k) Match
Employee Stock Purchase Program
Health insurance
Life insurance
Dental insurance
Vision insurance
Accident insurance
Critical Illness insurance
Identity Theft insurance
Hospital Indemnity insurance
HSA
FSA & Dependent Care FSA
Company-paid Life and AD&D insurance
Paid time off
Diversity, inclusion, and collaboration-focused workplace