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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in vehicle title document analysis and compliance with state guidelines, alongside strong customer service and communication skills. Capable of managing multiple tasks in a fast-paced environment while ensuring adherence to internal policies and timelines.
Highest-signal resume keywords
Vehicle Title Document AnalysisCustomer Service ExperienceMicrosoft Products ProficiencyExcellent Communication SkillsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Math Skills10 Key ProficiencyDocument Compliance ReviewTitle Paperwork ProcessingCycle Time Management
Soft Skills
Multi-taskingDelegationTeam CollaborationIndependent WorkAttention to Detail
Tools & Technologies
Office EquipmentShared Inbox Management
Certifications & Qualifications
High School DiplomaValid Driver's License
Industry Keywords
Auto InsuranceDMV InteractionLien Holder CommunicationTotal Loss PacketsState Guidelines Compliance
About the role
Key responsibilities & impact- Assist auto insurance companies with procurement of vehicle titles and title paperwork
- Work with financial institutions and vehicle owners
- Open and scan received mail
- Answer call queue questions, provide claim updates, and direct callers to the correct party/team
- Create and send Total Loss Packets with documents required by state guidelines
- Contact lien holders to secure payoff information, Letters of Guarantee, and copies of title
- Contact owners/insureds about packets and follow up on needed or corrected documents
- Send revised packets to owners/insureds as needed
- Meet internal cycle times and other auditable criteria
- Review mail for compliance with state guidelines
- Launch the “Okay to Pay” to the insurance company after final file compliance review
- Monitor and work a shared inbox according to company policy, timelines, and contractual obligations
- Work miscellaneous problem files
- Review new and revised packets for compliance before customer disposition
- Review and work aged inventory to expedite resolution and file closure
- Serve as a direct point of contact for Copart sellers when needed
- Assist with training new staff and cross-training existing staff
- Work on additional tasks assigned by management
Requirements
What you’ll need- 2 plus years of office customer service experience
- HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize work flow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed
Benefits
Comp & perks- 401(k)
- 401(k) Match
- Employee Stock Purchase Program
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Critical Illness insurance
- Identity Theft insurance
- Hospital Indemnity insurance
- HSA
- FSA & Dependent Care FSA
- Company-paid Life and AD&D insurance
- Paid time off
- Diversity, inclusion, and collaboration-focused workplace