Junior Customer Experience Analyst

Copastur MICE

. Analyze customer data and feedback, identifying trends and opportunities for improvement .

Posted 9/22/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, dashboard development, and customer experience metrics, with a strong focus on omnichannel platforms and the tourism industry. Proficient in translating complex data into actionable insights while fostering a customer-centric culture.

Highest-signal resume keywords

Data AnalysisDashboard DevelopmentOmnichannel PlatformsCX MetricsCustomer-Centric Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDashboard DevelopmentCX MetricsAdvanced ExcelPowerPointSurvey ToolsArtificial Intelligence Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailProactivityCreativityTeamwork

Tools & Technologies

Omnichannel Tools

Industry Keywords

Tourism IndustryCorporate Travel AgencyB2B

About the role

Key responsibilities & impact

Analyze customer data and feedback, identifying trends and opportunities for improvement
Build and maintain dashboards and reports tracking the customer experience
Monitor CSAT and other satisfaction metrics, consolidating them into a clear overview of the customer base
Support the operation of omnichannel tools, contributing to an integrated experience across channels
Produce newsletters and presentations that translate data into clear, actionable insights
Support customer-centric culture initiatives across business areas
Collaborate with other departments to follow through on improvement initiatives

Requirements

What you’ll need

Experience with omnichannel platforms
Experience in data analysis and dashboard development
Familiarity with CX metrics, including NPS and CSAT
Understanding of the tourism industry and the day-to-day operations of a corporate travel agency (B2B)
Currently pursuing or completed a degree in Business Administration, Marketing, Data Analytics, Technology, Tourism, or a related field
Advanced Excel and PowerPoint skills
Experience in a travel agency is a plus
Strong verbal and written communication skills, with confidence in direct customer interactions
Experience with survey tools
Knowledge of Artificial Intelligence is a plus
Experience with a customer-centric culture
Communication
Organization
Attention to detail
Proactivity
Creativity
Negotiation
Analytical mindset
Strong writing skills
Teamwork

Benefits

Comp & perks

Meal allowance
Transportation allowance
Bradesco co-pay health insurance
Bradesco dental insurance
Birthday Day Off
Apoio a Bordo: psychological, legal, and financial support
IVI: free therapy sessions through the app
Life insurance
Insurance package
TotalPass
Sanus: healthcare concierge service
Workplace exercise program
Meditation
Fresh fruit available daily at the office
Baby Aboard Kit
Maternity Home Office: remote work during the final month of pregnancy and the first month after returning from maternity leave
Extended paternity leave
Childcare assistance: benefit for employees who are mothers
Assistance for dependents with disabilities: benefit for employees with children with disabilities
Prazer, Eu Program: Trans Visibility, with legal and financial support for legal name and gender marker changes
Allya: exclusive discounts with various partners
Passforall: special discount on visa applications
Journey: learning platform with content related to our day-to-day work
Edupass: access to free courses and discounts on undergraduate programs
Change: special terms for exchange programs and international education