Copastur MICE

Customer Support

• Analyze customer data and feedback, identifying trends and opportunities for improvement
• Build and maintain dashboards and reports tracking the customer experience
• Monitor CSAT and other satisfaction metrics, consolidating them into a clear overview of the customer base
• Support the operation of omnichannel tools, contributing to an integrated experience across channels
• Produce newsletters and presentations that translate data into clear, actionable insights
• Support customer-centric culture initiatives across business areas
• Collaborate with other departments to follow through on improvement initiatives

Junior Customer Experience Analyst

Business Development Rep

• Actively and strategically prospect for and acquire new clients
• Schedule and conduct prospecting meetings
• Identify alliance and partnership opportunities that expand the client base
• Prepare commercial proposals and participate in competitive bidding processes
• Manage the entire bidding cycle: prospecting, proposal development, negotiation, and implementation
• Support the Account Manager for up to six months after implementation of the new client, ensuring a smooth transition and alignment
• Monitor and manage the pipeline of open bids
• Update the CRM system with lead, contact, and negotiation status information
• Present technology solutions for corporate travel, expense, and procurement process management
• Understand, demonstrate, and sell digital platforms, integrations, automations, and technology-based solutions
• Know and execute the company's established Integrated Management System (IMS) practices

Junior Customer Experience Analyst

Business Development Manager III