Customer Success Manager

Coperniq Inc.

. Own customer onboarding and go-live from handoff through successful implementation .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, product adoption, and account management while effectively building trust and managing multiple customer relationships. Proficient in problem-solving and proactive engagement to enhance customer success and drive product value.

Highest-signal resume keywords

Customer OnboardingProduct AdoptionAccount ManagementProblem-SolvingCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow CoachingHealth ChecksQBRsOperational WorkflowsCustomer Feedback Analysis

Soft Skills

Strong CommunicationHighly OrganizedProactive ApproachAbility to Operate with AmbiguityTrust Building

Industry Keywords

Customer SuccessImplementationAccount ManagementCustomer EngagementChurn Risk Monitoring

About the role

Key responsibilities & impact

Own customer onboarding and go-live from handoff through successful implementation
Drive product adoption through workflow coaching, health checks, QBRs, and proactive customer engagement
Learn each customer's business and configure Coperniq around their real-world workflows
Monitor account health and churn risk and intervene before cancellations
Handle customer escalations and coordinate with Product, Engineering, and Solutions Engineering
Own renewals and de-escalations for assigned accounts
Turn customer feedback into actionable inputs for the product team
Identify expansion opportunities when customers receive strong value from Coperniq
Build processes, playbooks, and systems to scale the Customer Success organization

Requirements

What you’ll need

Strong communication skills and ability to build trust quickly with customers
Highly organized and able to manage several customer relationships simultaneously
Ability to learn complex software and understand operational workflows
Proactive approach to investigating customer problems
Ability to operate with ambiguity and take ownership without a detailed playbook
Strong problem-solving skills and willingness to investigate product issues independently
Comfort working closely with founders, engineers, and customers in a fast-moving startup environment
Prior experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred

Benefits

Comp & perks

Equity in Coperniq
70% medical coverage
15 days of PTO per year
5 paid sick days per year
Remote work