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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing enterprise go-to-market strategies within the healthcare technology sector, focusing on customer success, revenue growth, and relationship management with senior health system executives. Proven ability to lead sales and customer success organizations while driving metrics such as NPS, renewal rates, and account expansion.
Highest-signal resume keywords
Enterprise Sales LeadershipCustomer Success ManagementHealthcare Technology ExpertiseRevenue Growth StrategyRelationship Development with Health Executives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Sales ProcessesPipeline ManagementForecastingAccount Expansion ProgramsValue-Based Care SolutionsComplex Software SalesDigital Health SolutionsImplementation StrategiesCustomer Health MetricsMarket Insights Analysis
Soft Skills
Strong Executive PresenceEffective CommunicationCommercial JudgmentHands-On Operating StyleAbility to Create Structure and Accountability
Certifications & Qualifications
Bachelor's DegreeAdvanced Degree Preferred
Industry Keywords
Health SystemsHospital at HomeVirtual CareRemote Patient MonitoringPopulation HealthHealthcare ServicesClinical SolutionsCustomer RetentionNew-Logo AcquisitionSales Execution
About the role
Key responsibilities & impact- Develop and execute the enterprise GTM strategy aligned with the Health Systems business strategy, owning new-logo acquisition, pipeline, sales execution, Customer Success, retention, and expansion
- Build a repeatable enterprise playbook across sales, implementation, customer success, and NRR
- Build and lead the Enterprise Sales and Customer Success organization
- Develop relationships with senior health system executives and lead complex enterprise opportunities from initial engagement through close
- Own pipeline strategy, forecasting, deal execution, and performance against revenue targets
- Partner with leadership on positioning, pricing, contracting, and product strategy
- Own the post-sale customer success lifecycle, including implementation, adoption, executive engagement, value realization, retention, renewal, and expansion
- Establish and drive customer health metrics including NPS, renewal rate, NRR, and product expansion
- Develop strategic, long-term relationships with enterprise customers and identify opportunities to expand across markets, facilities, populations, and service lines
- Serve as the voice of the customer and bring structured market insights to Product, Clinical, Operations, and Executive Leadership
- Own Enterprise Sales and Customer Success for Hospital at Home and work with Product, Clinical, Operations, Finance, and Executive Leadership to build a repeatable and scalable enterprise business
Requirements
What you’ll need- 10+ years of experience in enterprise healthcare technology, digital health, healthcare services, or a related sector
- Significant experience leading enterprise sales and commercial organizations selling into health systems
- Demonstrated track record of materially growing revenue through new customer acquisition and expansion of existing accounts
- Proven success selling complex, high-value software or technology-enabled solutions into large health systems
- Deep understanding of how health systems evaluate, purchase, implement, and expand enterprise technology and clinical solutions
- Experience building repeatable enterprise sales processes, pipeline discipline, forecasting, and account expansion programs
- Experience leading Customer Success, Account Management, and other post-sale commercial functions strongly preferred
- Ability to develop and communicate clear clinical, operational, and financial value propositions
- Strong network and credibility with senior health system executives
- Ability to engage effectively with CEOs, CFOs, COOs, CMOs, CNOs, CIOs, and other senior executives
- Strong commercial judgment around segmentation, pricing, deal structure, resource allocation, and account prioritization
- Experience with Hospital at Home, care at home, virtual care, RPM, population health, value-based care, or healthcare technology strongly preferred
- Strong executive presence combined with a highly hands-on operating style
- Ability to create structure, focus, urgency, and accountability in an evolving business
- Bachelor's degree required; advanced degree preferred