CopilotIQ

Account Manager

• Develop and execute the enterprise GTM strategy aligned with the Health Systems business strategy, owning new-logo acquisition, pipeline, sales execution, Customer Success, retention, and expansion
• Build a repeatable enterprise playbook across sales, implementation, customer success, and NRR
• Build and lead the Enterprise Sales and Customer Success organization
• Develop relationships with senior health system executives and lead complex enterprise opportunities from initial engagement through close
• Own pipeline strategy, forecasting, deal execution, and performance against revenue targets
• Partner with leadership on positioning, pricing, contracting, and product strategy
• Own the post-sale customer success lifecycle, including implementation, adoption, executive engagement, value realization, retention, renewal, and expansion
• Establish and drive customer health metrics including NPS, renewal rate, NRR, and product expansion
• Develop strategic, long-term relationships with enterprise customers and identify opportunities to expand across markets, facilities, populations, and service lines
• Serve as the voice of the customer and bring structured market insights to Product, Clinical, Operations, and Executive Leadership
• Own Enterprise Sales and Customer Success for Hospital at Home and work with Product, Clinical, Operations, Finance, and Executive Leadership to build a repeatable and scalable enterprise business

VP, Health Systems Partnerships

Manager

• Own the strategy, P&L, growth plan, and overall performance of the health system business line
• Define where the business competes and wins across Hospital at Home, SNF at Home, Post-Acute RPM, Chronic Care, and adjacent opportunities
• Develop and execute the business plan, including growth priorities, revenue goals, customer strategy, and key performance metrics
• Establish the operating cadence and accountability required to scale the business
• Partner with Product, Clinical, Operations, Finance, and Executive Leadership to align investments and priorities with business needs
• Use customer, market, financial, and operational insights to continuously refine the strategy
• Set strategy and performance expectations for the end-to-end customer lifecycle, including commercial execution, implementation, Customer Success, retention, and expansion
• Lead strategic enterprise opportunities and develop relationships with senior health system executives
• Develop clinical, operational, and financial value propositions differentiating CopilotIQ in the market
• Create a systematic strategy for expanding existing customers across facilities, populations, geographies, service lines, and products
• Increase revenue per customer while driving strong retention and long-term strategic relationships
• Build referenceable customers with measurable clinical, operational, and financial outcomes
• Translate market and customer needs into organizational priorities
• Ensure commercial commitments are operationally and clinically achievable and aligned with the product roadmap
• Identify barriers to growth and mobilize appropriate teams to solve them
• Build the organizational structure and leadership capabilities required to scale the business

President, General Manager – Health Systems

• Lead a team of virtual nurses while fostering a culture of kindness, teamwork and compassion.
• Mentor and provide support to new hires including shadow and reverse shadow sessions, and onboarding training support.
• Provide day to day clinical support and assist with continued education for all nurses.
• Assist Clinical and Operations Leadership with scheduling, quality, and training needs to ensure standard practices and client program needs are met.
• Ensure daily duties are carried out by the assigned team of nurses; address performance through coaching or documentation as needed.
• Engage with Clinical Leadership, Compliance, and People Team concerning patient or staff concerns.
• Review resumes, interview, and assist in building a team of quality, patient care focused nurses.
• Assist in implementing changes to programs and procedures.
• Complete special projects and other assignments as needed.

VP, Health Systems Partnerships

President, General Manager – Health Systems

Nurse Manager