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Coralogix

Customer Success Manager

Coralogix

. Own a portfolio of customer accounts, building broad and deep relationships with technical users, champions, and executive stakeholders .

Posted 11/8/2026full-timeBoston • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption and retention within a B2B SaaS environment, leveraging strong technical knowledge and communication skills to enhance customer success and engagement. Proficient in managing customer health metrics and facilitating seamless integration and expansion opportunities.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceTechnical Account ManagementLog Analytics/Monitoring/APMCloud Technologies (AWS/GCP/Azure)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Driving AdoptionRetention StrategiesHealth ScoringSuccess PlanningQBRsValue RealizationTechnical IntegrationRisk MitigationPipeline SourcingCommercial Terms Execution
Soft Skills
Strong CommunicationPresentation SkillsRelationship BuildingStakeholder EngagementCustomer Advocacy
Tools & Technologies
CoralogixDatadogSplunkNew Relic
Certifications & Qualifications
Bachelor’s Degree or Equivalent
Industry Keywords
B2B SaaSObservabilityCloud-NativeTechnical UsersExecutive Stakeholders

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformSplunk

About the role

Key responsibilities & impact
  • Own a portfolio of customer accounts, building broad and deep relationships with technical users, champions, and executive stakeholders
  • Drive product adoption and observability maturity, guiding customers from basic logging to advanced proactive monitoring and security posture using Coralogix’s Observability Maturity Model
  • Lead customer onboarding together with Technical Account Managers and Solutions Engineers, ensuring seamless technical integration and rapid time-to-value
  • Monitor customer health scores, usage/adoption data, and engagement trends; proactively identify risks and execute mitigation plans to protect renewals and reduce churn
  • Run regular business reviews (QBRs) and deliver Value Realization reports that quantify ROI and business outcomes for customers
  • Identify expansion, new teams, and white-space opportunities; source qualified pipeline to the Account Executive team and ensure a seamless CS-to-Sales hand-off during expansion cycles
  • Own gross renewals for the portfolio, partnering with Account Executives on commercial terms and execution
  • Act as the voice of the customer, partnering with Product and Engineering to close the feedback loop and drive customer-informed roadmap decisions
  • Educate and enable customers on Coralogix’s advantages in the observability market

Requirements

What you’ll need
  • 4+ years experience as a Customer Success Manager, Account Manager, or Technical Account Manager in a B2B SaaS company
  • Proven track record of driving adoption, retention, and net dollar retention across a portfolio of technical customers
  • Strong communication and presentation skills, with the ability to engage both technical teams and executive stakeholders
  • Experience working with SaaS / cloud-native customers
  • Ability to work in Boston HQ 2-3 days per week
  • Strong technical background; experience as a Technical Account Manager or Solutions Engineer is advantageous
  • Experience working in a ‘shared-responsibility’ commercial model, sourcing expansion pipeline and collaborating closely with Sales
  • Hands-on experience with success planning, health scoring, and QBRs that tie product usage to measurable business outcomes
  • Knowledge and experience in Log Analytics/Monitoring/APM is a big advantage
  • Knowledge and experience in cloud technologies: AWS/GCP/Azure is a big advantage
  • Familiarity with observability tooling (e.g., Datadog, Splunk, New Relic) is advantageous
  • Bachelor’s degree or equivalent

Benefits

Comp & perks
  • Comprehensive and inclusive healthcare benefits
  • Dental benefits
  • Mental health benefits
  • 401(k) plan and match
  • Paid sick time
  • Paid time off