Team Lead, Technical Account Manager

Coralogix

. Lead, mentor, and manage a team of Technical Account Managers .

Posted 11/11/2026full-timeBoston • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading technical teams, managing customer onboarding, and delivering observability solutions. Proficient in cloud technologies and observability tools, with strong analytical and communication skills to drive customer success.

Highest-signal resume keywords

Cloud DevOps ExperienceAWS ProficiencyObservability Tools ExpertisePeople Management ExperienceCustomer Onboarding Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud DevOpsAWSAzureGCPKibanaGrafanaDatadogNewRelicLog AnalyticsObservability

Soft Skills

Analytical SkillsCommunication SkillsPresentation SkillsTeam ManagementStakeholder Collaboration

Tools & Technologies

CoralogixCloudFormationLoad BalancersCloudWatchEKSECSFargateLambdaOpen-SearchPrometheus

Industry Keywords

Customer SuccessTechnical Account ManagementOnboarding KPIsLogging InfrastructureCustomer Data Analysis

Tech Stack

Tools & technologies

AWSAzureCloudEC2Google Cloud PlatformGrafanaPrometheusSplunk

About the role

Key responsibilities & impact

Lead, mentor, and manage a team of Technical Account Managers
Ensure successful customer onboarding and long-term customer success
Develop and track team KPIs related to onboarding and customer satisfaction
Provide technical guidance on observability tools and log analytics
Oversee implementation of observability tools for logs, metrics, and traces monitoring and real-time analysis
Ensure expert-level onboarding and ongoing support for observability and logging solutions
Provide technical insights on cloud observability and Coralogix integration into customer infrastructure
Serve as the primary escalation point for customer technical challenges
Improve customers’ logging and observability practices using Coralogix’s platform
Collaborate with stakeholders to provide technical solutions aligned with customer business goals
Use customer feedback and usage data to improve onboarding and TAM team performance
Analyze customer data patterns to improve observability outcomes and preempt issues
Collaborate with internal teams on product enhancements informed by customer data analysis

Requirements

What you’ll need

Background knowledge and hands-on practice in Cloud DevOps
Experience with AWS, including EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch
Equivalent experience with Azure and GCP
Background knowledge and hands-on practice in observability
Experience with one or more of Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, and Jaeger
3+ years of direct people management experience leading technical teams
Experience conducting weekly 1:1s, setting and tracking KPIs, and managing team performance
Experience delivering observability solutions and logging infrastructure
Experience supporting successful customer onboarding
Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction
Strong analytical skills to interpret customer data and usage trends
Ability to communicate complex technical information to technical and non-technical stakeholders
Excellent communication skills in English
Strong presentation skills and ability to establish credibility with executives

Benefits

Comp & perks

Comprehensive healthcare benefits
Dental benefits
Mental health benefits
401(k) plan and match
Paid sick time
Paid time off