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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding, technical integrations, and troubleshooting while applying best practices in Log Management and Observability. Strong ability to analyze customer data and advocate for their needs to influence product development.
Highest-signal resume keywords
Technical IntegrationsLog ManagementObservabilityCustomer-Facing SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DevOpsCloudMonitoringSIEMHigh-Level Programming LanguagesJavaGoPythonData AnalysisTroubleshooting
Soft Skills
Excellent Communication SkillsStrong Presentation SkillsRelationship Building
Certifications & Qualifications
BSc Degree in Computer ScienceBSc Degree in Engineering
Industry Keywords
SAASB2B SoftwareProduct Adoption
Tech Stack
Tools & technologiesCloudJavaPythonGo
About the role
Key responsibilities & impact- Lead the onboarding process, from new integrations and creation of artifacts to trainings and troubleshooting
- Solve customers’ technical problems by adopting the platform, integrating new data, and managing existing integrations
- Understand customers’ technical requirements and business goals to create new artifacts and deliver value
- Apply best technical practices in Log Management and Observability
- Build an ongoing game plan for each customer based on data analysis and customer needs
- Establish relationships and engage with technical counterparts to drive product adoption
- Advocate internally for customer needs and influence the product development roadmap
Requirements
What you’ll need- Hybrid work model: 2–3 days per week from our Boston or Dallas office
- Background knowledge of DevOps / Cloud / Observability
- Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
- Hands-on experience in technical integrations and complex troubleshooting
- Experience in customer facing positions and excellent customer-facing skills
- Excellent communication skills in English, both written and verbal
- Strong presentation skills with the ability to establish credibility with executives
- Hands-on Engineering/DevOps background – advantage
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
Benefits
Comp & perks- Healthcare benefits
- Dental benefits
- Mental health benefits
- 401(k) plan and match
- Paid sick time
- Paid time off
