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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management within a SaaS environment, focusing on strategic account ownership, relationship building, and delivering impactful business solutions. Proficient in project management, negotiation, and cross-functional collaboration to drive client success and renewals.
Highest-signal resume keywords
Client ManagementProject ManagementNegotiation SkillsTechnical AptitudeCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Success PlanningCampaign ManagementEmail MarketingDigital Marketing TechnologiesMarketing AutomationCRM ExperienceData AnalysisForecastingContract ExecutionProblem Solving
Soft Skills
Relationship BuildingCommunication SkillsOrganizational SkillsDetail-OrientedIndependent Work
Tools & Technologies
Monday.comHarvestClient SuccessJIRACordial Platform
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SaaSEnterprise Marketing AutomationCommercial ClientsTechnical ImplementationBusiness Development
About the role
Key responsibilities & impact- Ensure the success of a portfolio of Cordial’s Commercial clients
- Serve as the strategic account owner and post-sale owner of the entire client relationship
- Participate in pre-sales discovery conversations with prospective clients
- Advocate for and align technology and expertise on behalf of clients
- Own client success plans, executive engagement, commercial relationships, and proactive management of competitive threats
- Immerse in clients’ businesses and manage portfolios toward meaningful business impact
- Understand client business challenges and map Cordial features and benefits to client needs
- Create and deliver success plans and coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams
- Own client planning, status, and review meeting cadence and program organization
- Develop deep knowledge of Cordial’s platform and demonstrate its capabilities
- Solve strategic campaign and technical implementation challenges
- Drive renewals through forecasting, negotiation, and contract execution
- Expand Cordial integrations and drive renewal, expansion, and advocacy
- Partner with Channel Growth & Partnership teams and align technology and service partners with clients
- Participate in business development and discovery meetings
- Partner with Sales, Marketing, and Product Development on client needs, use cases, and success stories
- Travel to client sites for business meetings approximately 10% or less annually, depending on the assigned client base
Requirements
What you’ll need- Bachelor’s degree
- 4+ years working in a client management role at a SaaS company, including commercial and enterprise experience
- Preferably experience in CRM
- Strong technical aptitude and commercial instincts
- Ability to build long-term relationships with all levels of a client’s organization
- Independent, organized, detail-oriented, and able to solve problems
- Excellent written and oral communication skills, including communication with technical and non-technical audiences
- Ability to work cross-functionally, ideally with Product, Engineering, and Sales
- Negotiation skills
- Strong project management skills and ability to manage multiple projects and clients simultaneously
- Track record of delivering results in a dynamic, autonomous startup environment
- Enterprise marketing automation industry experience is a bonus
- Experience with Monday.com, Harvest, Client Success, JIRA, or similar tools is a bonus
- Experience with email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation is a bonus
- Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires
Benefits
Comp & perks- Equity
- Bonus
- Medical, dental, vision, and life benefits
- 401k match
- Flexible time off
- Monthly wellness stipend
- Monthly cell phone stipend
- Childcare reimbursement
- Continued education yearly reimbursement
- Healthy work/life balance
- Dedication to DE&I efforts
- Respectful and open culture