Manager, Sales Operations Support

Core BTS

. Lead a team of Sales Operations Support Specialists supporting Account Executives with client-facing quotes, order booking, and post-sales requests.

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading sales operations teams, managing quote-to-cash processes, and ensuring compliance with service level agreements. Proficient in Salesforce and service request management systems, with strong analytical and problem-solving capabilities.

Highest-signal resume keywords

Leadership ExperienceSalesforce ProficiencyQuote-To-Cash Workflow ExpertiseProcess Management SkillsExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quote-To-Cash ProcessesProcess ManagementFinancial AcumenAnalytical SkillsProblem-Solving Skills

Soft Skills

CoachingTeam CoordinationCommunication Skills

Tools & Technologies

SalesforceSalesforce Service CloudSalesforce CPQZendeskServiceNowMicrosoft Office

Industry Keywords

Sales OperationsClient-Facing QuotesOrder BookingPost-Sales RequestsChange Management

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead a team of Sales Operations Support Specialists supporting Account Executives with client-facing quotes, order booking, and post-sales requests.
Coach specialists on NRI and partner business processes and answer day-to-day questions.
Distribute incoming requests in the service request management system and ensure efficient workload allocation and SLA compliance.
Provide overflow support and proactively escalate aging requests.
Coordinate team time-off requests and coverage.
Ensure new orders are booked accurately, completely, and according to standard processes and SLAs.
Coordinate the month-end booking process.
Handle initial escalations from Sales, Application Solution and Design, and Finance teams for old and new business.
Direct out-of-scope requests to appropriate Core or partner teams.
Attend internal and external meetings, typically via Microsoft Teams or Cisco Webex.
Participate in partner training sessions.
Represent NRI goals, mission, and values.
Recommend process improvements and assist with change management activities.

Requirements

What you’ll need

Bachelor’s degree in business administration, Sales, Marketing, or a related field.
3-5 years of leadership experience.
Excellent written and verbal communication skills.
Comprehensive understanding of standard quote to cash business processes.
Strong working knowledge of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems (Zendesk, ServiceNow, etc.)
Strong process management skills and financial acumen.
Excellent analytical and problem-solving skills.
5+ years of experience with quote-to-cash workflow for consulting services, managed services, software as a service (SaaS), and infrastructure solutions.
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint).

Benefits

Comp & perks

Health, Vision, and Dental Insurance
Life Insurance
Health/Dependent Care Flexible Spending
401(k) Plan
Short-Term and Long-Term Disability Coverage
Generous Vacation and Flex Time Off Programs
Company Paid Holidays
Training and Development Opportunities
Collaborative, results-oriented work environment
Opportunity to work with large, sophisticated, and progressive clients throughout North America
Discretionary bonus plan based on company and individual performance