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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service and administrative support skills while maintaining compliance with studio guidelines. Engages effectively with students and staff to foster positive relationships and resolve issues.
Highest-signal resume keywords
Customer ServiceZenoti SoftwareOral Communication SkillsInterpersonal SkillsCompliance with CPY Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Manual CleaningPhysical Activity EngagementLifting 15 LbsOverhead Reaching
Soft Skills
ProfessionalismPositive Working Relationships
Tools & Technologies
Zenoti
Industry Keywords
Yoga LifestyleStudio GuidelinesStudent Account Support
About the role
Key responsibilities & impact- Provide superior customer service via administrative support
- Use Zenoti for class check-in, retail purchases and student account support
- Respond promptly to student needs and concerns
- Connect students with appropriate studio staff to resolve issues
- Comply with substitution, no-show and other studio guidelines
- Maintain positive working relationships with peers, instructors and managers
- Follow cleaning guidelines to create a positive working environment
Requirements
What you’ll need- Excellent oral communication skills, professionalism and exceptional interpersonal skills
- A passion for the yoga lifestyle is strongly preferred but not required
- Ability to perform manual cleaning work
- Ability to engage in physical activity for 1.5 to 3 hours at a time
- Ability to lift 15 lbs
- Ability to reach overhead
- Compliance with CPY rules, policies, procedures and management direction
Benefits
Comp & perks- All Access Membership - use anytime, in studio or online
- Retail Discounts
- Continued Education Offerings
- Access to Employee Assistance Program (EAP)
- 1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.