EHR Optimization Specialist

Cornell Scott - Hill Health Center

. Attend required CSHHC Epic training and complete credentialing in Ambulatory, Cadence, and ClinDoc .

Posted 9/19/2026full-timeNew Haven • Connecticut • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in Epic software and healthcare information systems, with a strong background in training clinical providers on Epic applications and related workflows. Demonstrates advanced skills in Microsoft Office Suite, particularly Excel, and the ability to analyze and improve clinical workflows.

Highest-signal resume keywords

Epic Software ProficiencyClinical Workflow AnalysisTraining MethodologiesMicrosoft Excel ExpertiseManageEngine Ticketing System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Applications TrainingClinical WorkflowsWorkflow AnalysisCredentialing in AmbulatoryCadenceClinDocMicrosoft WordMicrosoft PowerPointLucidchartVisio

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementProject ManagementCustomer Service

Tools & Technologies

ManageEngineExcel WorksheetsLucidchart Diagrams

Industry Keywords

Healthcare AdministrationClinical ProvidersHealthcare TerminologyEpic TrainingOperational Policies

About the role

Key responsibilities & impact

Attend required CSHHC Epic training and complete credentialing in Ambulatory, Cadence, and ClinDoc
Review training and upgrade material to maintain expertise with current CSHHC workflows and Epic upgrade changes
Analyze clinical workflows and identify workflow deficiencies, training opportunities, and skill gaps
Provide live, remote, on-site, and high-level Epic support to CSHHC departments and users
Regularly round CSHHC departments to assess training needs and provide support
Create, view, and modify Excel worksheets to document, manage, and track site visit concerns, recommendations, and resolutions
Design Lucidchart diagrams documenting workflow analysis observations and revisions
Provide go-live (elbow) support during Epic upgrades when requested
Review operational policies and procedures as needed
Participate in Epic-related meetings and deliver workflow communications
Evaluate, troubleshoot, and resolve Epic issues via telephone and ManageEngine requests
Collaborate with Epic Central analysts to troubleshoot and escalate issues and coordinate service requests
Document issues and resolutions in the ManageEngine ticketing system
Follow up with end users to ensure issue resolution
Review and process security access forms for new hires, rehires, and role changes
Serve as a relief trainer, delivering on-site and ad hoc Epic training for clinical providers and Ambulatory, Cadence, and ClinDoc staff

Requirements

What you’ll need

Bachelor's degree in business administration, Healthcare Administration, Informatics, or a related field
Minimum of three years of relevant professional experience
Required experience training clinical providers on Epic applications and related clinical workflows
Proven proficiency with Epic software and healthcare information systems
Strong knowledge of healthcare terminology, clinical workflows, and training methodologies
Advanced computer skills, including Microsoft Word, Excel, PowerPoint, and Lucidchart/Visio
Familiarity with ticketing systems, such as ManageEngine
Excellent verbal and written communication, organizational, time management, and project management skills
Ability to work independently and collaboratively, adapt to changing priorities, and provide exceptional customer service
Ability to concentrate for extended periods, manage interruptions and stress, meet deadlines, and perform work requiring extended periods of sitting, with reasonable accommodations as needed
Ability to complete credentialing in Ambulatory, Cadence, and ClinDoc
Ability to attend required CSHHC Epic training

Benefits

Comp & perks

Above market and competitive salaries
Medical, Dental, Vision, Life Insurance, Short/Long-Term Disability
Employee Referral Bonus Program
1 week of CME time each year
License reimbursement
HRSA and Public Service Loan Forgiveness
Generous paid time off
COBRA Reimbursement
401(k) with match up to 5 percent
Sign on Bonus for Bilingual candidates
Liability Insurance
Continued education credits to advance learning opportunities and maintain your professional license