Cornell Scott - Hill Health Center

General

• Attend required CSHHC Epic training and complete credentialing in Ambulatory, Cadence, and ClinDoc
• Review training and upgrade material to maintain expertise with current CSHHC workflows and Epic upgrade changes
• Analyze clinical workflows and identify workflow deficiencies, training opportunities, and skill gaps
• Provide live, remote, on-site, and high-level Epic support to CSHHC departments and users
• Regularly round CSHHC departments to assess training needs and provide support
• Create, view, and modify Excel worksheets to document, manage, and track site visit concerns, recommendations, and resolutions
• Design Lucidchart diagrams documenting workflow analysis observations and revisions
• Provide go-live (elbow) support during Epic upgrades when requested
• Review operational policies and procedures as needed
• Participate in Epic-related meetings and deliver workflow communications
• Evaluate, troubleshoot, and resolve Epic issues via telephone and ManageEngine requests
• Collaborate with Epic Central analysts to troubleshoot and escalate issues and coordinate service requests
• Document issues and resolutions in the ManageEngine ticketing system
• Follow up with end users to ensure issue resolution
• Review and process security access forms for new hires, rehires, and role changes
• Serve as a relief trainer, delivering on-site and ad hoc Epic training for clinical providers and Ambulatory, Cadence, and ClinDoc staff

EHR Optimization Specialist

Social Worker

• Provide direct Behavioral Health services to individual clients, groups, and families
• Conduct bio-psychosocial assessments, diagnoses, treatment plans, reviews, and goals
• Provide individual, group, and family therapy
• Perform case management, insurance authorizations, and discharge planning
• Maintain ongoing communication with the Program Director regarding clinical, program, and administrative matters
• Supervise and evaluate assigned personnel
• Provide feedback and conduct timely, fair, and accurate performance reviews
• Maintain client confidentiality and comply with agency, state, and HIPAA laws
• Evaluate bio-psychosocial consequences of physical and emotional illness, developmental disability, and/or substance abuse
• Implement standardized evaluations and assessments with the multidisciplinary team
• Ensure documentation is complete, timely, and accurate
• Establish and maintain working relationships with community agencies
• Assume leadership responsibilities as directed by the Program Director or Assistant Program Director
• Perform other duties as assigned

EHR Optimization Specialist

Senior Clinician, LCSW, LPC, LMFT, LADC