IT Support Analyst I

Cornell University

. Provide on-site and occasional remote support for workstations, laptops, printers, mobile, IoT, and peripheral devices .

Posted 9/29/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $39 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Support within an Enterprise Environment, including troubleshooting and configuring Windows and Mac OS systems, mobile devices, and IoT devices. Proficient in managing IT Service Management ticketing systems and ensuring compliance with institutional standards.

Highest-signal resume keywords

IT Support ExperienceWindows And Mac OS SupportIT Service ManagementNetwork Connectivity TroubleshootingDevice Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ConfigurationNetwork ConnectivityWindows SupportMac OS SupportIOS SupportAndroid SupportCitrix EnvironmentVirtualization TechnologiesIT Service Management

Soft Skills

Independent WorkTeam CollaborationCustomer Service

Tools & Technologies

Ticketing SystemDiagnostic ToolsKnowledge Base

Certifications & Qualifications

High School DiplomaAnnual Privacy Training

Industry Keywords

Enterprise EnvironmentIoT DevicesPeripheral DevicesService-Level AgreementsActivity Logs

Tech Stack

Tools & technologies

AndroidCitrixiOSIoTITSM

About the role

Key responsibilities & impact

Provide on-site and occasional remote support for workstations, laptops, printers, mobile, IoT, and peripheral devices
Field customer questions and technical problems, resolving issues independently or partnering with appropriate IT resources
Use systems and diagnostic tools to troubleshoot, resolve, or escalate issues
Triage complex issues spanning networking, security, and multiple technologies
Address IT tickets at remote offices and buildings across multiple NYC locations and boroughs
Manage assigned cases in a ticketing system and maintain accurate activity logs and asset records
Manage and configure device network connectivity, including port activation and IP assignment
Configure desktops, laptops, operating systems, mobile devices, printers, and IoT devices with standard software, network connectivity, and user preferences
Ensure devices meet institutional encryption, management, and protection standards before network connection
Answer end-user technology questions and provide information about computing policies and service agreements
Meet metrics and service-level agreements and provide timely customer responses
Contribute to and maintain the Knowledge Base
Coordinate and execute large-scale hardware refreshes and office relocation projects
Provide white-glove service to senior and executive leadership as needed

Requirements

What you’ll need

High School Diploma
Approximately 2 years providing IT Support in an Enterprise Environment
Demonstrated experience with an IT Service Management ticketing system
Demonstrated experience supporting Windows and Mac OS desktop support, iOS and Android mobile devices, and Exchange in an Enterprise environment
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT devices
Familiarity with various operating system and GUI systems
Demonstrated knowledge of Citrix environment and virtualization technologies
Demonstrated experience with network connectivity troubleshooting
Ability to work independently and in a team setting
Ability to work with minimal supervision in remote offices and locations throughout New York
Ability to work flexible hours, including weekends, early mornings, and/or late nights
Ability to move computer equipment or similar objects up to approximately 25 lbs.
Access to confidential and highly regulated information requires annual privacy training completion
Associate's degree is preferred

Benefits

Comp & perks

Monday-Friday work schedule
Weekly hours: 35.00
Light travel between office locations, primarily within NYC
Annual privacy training and access to institutional training
Opportunities to support large-scale hardware refreshes and office relocation projects