Cornell University

Support Engineer

• Provide on-site and occasional remote support for workstations, laptops, printers, mobile, IoT, and peripheral devices
• Field customer questions and technical problems, resolving issues independently or partnering with appropriate IT resources
• Use systems and diagnostic tools to troubleshoot, resolve, or escalate issues
• Triage complex issues spanning networking, security, and multiple technologies
• Address IT tickets at remote offices and buildings across multiple NYC locations and boroughs
• Manage assigned cases in a ticketing system and maintain accurate activity logs and asset records
• Manage and configure device network connectivity, including port activation and IP assignment
• Configure desktops, laptops, operating systems, mobile devices, printers, and IoT devices with standard software, network connectivity, and user preferences
• Ensure devices meet institutional encryption, management, and protection standards before network connection
• Answer end-user technology questions and provide information about computing policies and service agreements
• Meet metrics and service-level agreements and provide timely customer responses
• Contribute to and maintain the Knowledge Base
• Coordinate and execute large-scale hardware refreshes and office relocation projects
• Provide white-glove service to senior and executive leadership as needed

IT Support Analyst I

Project Manager

• Serve as an ambassador to the birding community and foster participation in Cornell Lab projects
• Build and maintain relationships with birders, field videographers, ornithologists, community leaders, researchers, and partners worldwide
• Recruit, support, and train contributors providing video content to the Macaulay Library archive
• Develop regional expert networks supporting Merlin’s global growth
• Provide day-to-day support to global partners and contributors and gather community feedback
• Manage collection, organization, annotation, and quality review of bird video content
• Ensure species identifications are accurate and taxonomically current across large datasets
• Collaborate with machine learning engineers and product teams to prepare training and evaluation datasets for Merlin’s video models
• Partner with software engineers, project managers, and outreach teams to test and improve Merlin tools
• Participate in software testing, troubleshooting, and release coordination
• Deliver trainings, presentations, and educational resources

Video Project Coordinator

• Serve as an ambassador to the birding community and foster participation in Cornell Lab projects
• Build and maintain relationships with birders, field videographers, ornithologists, and community leaders worldwide
• Recruit, support, and train contributors providing video content to the Macaulay Library archive
• Develop regional expert networks supporting Merlin’s global growth
• Provide day-to-day support to global partners and contributors
• Gather community feedback and translate user needs into product improvements
• Manage collection, organization, annotation, and quality review of bird video content
• Ensure species identifications are accurate and taxonomically current across large datasets
• Collaborate with machine learning engineers and product teams to prepare training and evaluation datasets for Merlin’s video models
• Partner with software engineers, project managers, and outreach teams to test and improve Merlin tools
• Participate in software testing, troubleshooting, and release coordination
• Deliver trainings, presentations, and educational resources

Consultant

• Cultivate and manage strategic relationships with employers recruiting Cornell Duffield Engineering students
• Advise employer partners on effective and inclusive recruitment strategies
• Identify and target prospective employers in engineering and technical sectors
• Conduct proactive employer outreach to expand Cornell’s employer base and deepen engagement
• Track and coordinate employer interactions using the university career services CRM
• Increase job posting, recruitment, and hiring activity for Cornell students and graduates
• Collaborate with the Cornell Career Development Network, employer relations team, academic departments, and student organizations
• Build partnerships supporting a “One Cornell” employer engagement strategy

Employer Engagement Consultant

Software Engineer

• Cultivate and manage strategic relationships with employers recruiting Cornell Duffield Engineering students
• Advise employer partners on effective and inclusive recruitment strategies across Cornell schools and colleges
• Identify employer targets and conduct proactive outreach to recruit at Cornell
• Increase job posting, recruitment, and hiring activity for university students and graduates
• Utilize the career services CRM to track and coordinate employer engagement
• Collaborate with the Cornell Career Development Network, employer relations team, academic departments, and student organizations
• Build partnerships with employers seeking Cornell Duffield Engineering talent across all degree levels
• Develop and deepen employer engagement in engineering and technical sectors
• Apply data-driven relationship management and recruitment practices

Employer Engagement Consultant – Cornell Duffield Engineering

Physician

• Serve as a primary resource for graduate students regarding funding, deadlines, policies, procedures, and academic requirements
• Provide guidance on program processes and respond to sensitive and confidential matters with discretion
• Coordinate administrative operations for the department's graduate program, including job postings, placement materials, candidate records, reporting, and interview-related activities
• Recommend process improvements that enhance efficiency and service delivery
• Maintain confidential student records and ensure compliance with graduate school policies and procedures
• Track academic milestones, examinations, funding, and degree progress
• Prepare reports, analyses, and program data for department leadership and university stakeholders
• Partner with faculty and university offices to help students access appropriate resources
• Coordinate all aspects of the graduate admissions process, including managing a high-volume applicant pool and supporting faculty review and admissions decision workflows
• Coordinate admitted student visits, recruitment events, orientation activities, and onboarding communications
• Coordinate doctoral examinations, fellowship nominations, teaching assistant assignments, and student appointments
• Support faculty by managing timelines, communications, documentation, and academic program logistics

Graduate Field Coordinator – Government, College of Arts and Sciences

General

• Coordinate bird-safe projects and initiatives across internal teams and external partners
• Organize meetings, document action items, and track project deliverables
• Support planning and logistics for conferences, summits, workshops, and partner events
• Track project progress and prepare summaries, reports, white papers, and other deliverables
• Coordinate the creation, organization, and distribution of educational and outreach materials
• Manage public-facing bird-safe communications, including websites, email communications, and outreach materials
• Respond to inquiries from the public, partners, and stakeholders as a key point of contact
• Develop and disseminate educational content, toolkits, presentations, conference materials, and outreach resources
• Represent bird-safe initiatives at conferences, workshops, community events, and campus programs
• Translate scientific research and technical information into clear communications for diverse audiences
• Build and maintain relationships with conservation organizations, community groups, businesses, government agencies, and industry partners
• Support collaborative resources, best practices, and implementation guides
• Coordinate partner activities and identify opportunities to expand conservation impact through strategic collaboration
• Facilitate communication and information-sharing among the Bird Collision Prevention Alliance and other partner networks

Coordinator, Bird Safety

• Coordinate bird-safe projects and initiatives across internal teams and external partners
• Organize meetings, document action items, and track project deliverables
• Support planning and logistics for conferences, summits, workshops, and partner events
• Track project progress and prepare summaries, reports, white papers, and other deliverables
• Coordinate the creation, organization, and distribution of educational and outreach materials
• Manage public-facing bird-safe communications, including websites, email communications, and outreach materials
• Respond to inquiries from the public, partners, and stakeholders as a key point of contact
• Develop and disseminate educational content, toolkits, presentations, conference materials, and outreach resources
• Represent bird-safe initiatives at conferences, workshops, community events, and campus programs
• Translate scientific research and technical information into clear communications for diverse audiences
• Build and maintain relationships with conservation organizations, community groups, businesses, government agencies, and industry partners
• Support collaborative resources, best practices, and implementation guides for target audiences
• Coordinate partner activities and identify opportunities to expand conservation impact through strategic collaboration
• Facilitate communication and information-sharing among the Bird Collision Prevention Alliance and other partner networks

• Provide remote and on-site support for workstations, laptops, printers, mobile, IoT, and peripheral devices
• Research, resolve, and respond to customer incidents and requests involving end-user devices and some application issues
• Use systems and diagnostic tools to troubleshoot, resolve, or escalate issues
• Develop, maintain, and disseminate departmental or functional policies and procedures
• Maintain the departmental standard operating procedures manual when available
• Triage complex issues spanning networking, security, and multiple technologies
• Address IT tickets at remote offices and buildings across multiple NYC locations and boroughs
• Manage assigned cases in a ticketing system, log activities and updates, and maintain accurate asset records
• Assist clinical departments with dedicated support coverage
• Manage and configure device network connectivity, including port activation and IP assignment
• Configure desktops, laptops, operating systems, mobile devices, printers, and IoT devices with standard software, network connectivity, and user configurations
• Ensure devices meet institutional security standards for encryption, management, and protection before network connection
• Answer end-user technology questions and provide information about computing policies and service agreements
• Uphold metrics and service-level agreements and provide timely customer responses
• Contribute to and maintain the Knowledge Base
• Coordinate and execute large-scale hardware refreshes and office relocation projects
• Provide white-glove service to senior and executive leadership
• Assist junior analysts before escalating incidents to other technology groups

IT Support Analyst I

Video Project Coordinator

Video Project Coordinator

Employer Engagement Consultant

Employer Engagement Consultant – Cornell Duffield Engineering

Graduate Field Coordinator – Government, College of Arts and Sciences

Coordinator, Bird Safety

Coordinator, Bird Safety

IT Support Analyst II