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Customer Service Representative
Cornerstone Building Brands. Facilitate quality and accurate quotations, purchase orders, and work orders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple tasks while providing exceptional customer service. Proficient in using Microsoft Office tools and capable of reading building drawings to support sales and customer inquiries.
Highest-signal resume keywords
High Math AptitudeProject Management SkillsNegotiation SkillsStrong Oral And Written Communication SkillsConstruction Products Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotation PreparationAccount ReconciliationBuilding Drawing InterpretationCustomer Support
Soft Skills
Multi-TaskingProactive Decision-MakingProfessional CommunicationCustomer Relationship Management
Tools & Technologies
OracleMicrosoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Commercial ProductsIndustrial ProductsRoofing ExperienceWall ExperienceSales Growth
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Facilitate quality and accurate quotations, purchase orders, and work orders
- Provide prompt, courteous, and professional responses to customer requests
- Maintain and grow sales from current active and past non-active customers
- Prospect new business
- Enter orders accurately into Oracle
- Coordinate scheduling and delivery for multiple plant sites
- Provide product knowledge and answer customer support questions
- Handle claims, account reconciliation, and transactions
- Communicate timely with the appropriate function
- Accept inbound calls and assist with basic customer needs
- Liaise between manufacturing and customers
- Learn the designated commercial/industrial product line
- Prepare quotes to assist Outside Sales
Requirements
What you’ll need- Must have high math aptitude to calculate Sq Footage and assist customers when ordering
- Ability to multi-task with a high level of organization skills
- Ability to learn, comprehend, and apply training and use best judgement for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in Microsoft Outlook, Word, and Excel
- Project management and negotiation skills
- Strong oral and written communication skills
- Ability to read building drawings
- Minimum 2-year post-secondary education preferred
- 2+ years of construction products sales experience is a plus, but not required
- Bilingual is a plus but not required
- Previous roofing and wall experience is a plus
- Must be at least 18 years of age to apply
Benefits
Comp & perks- Medical, dental and vision benefits starting day 1 for full-time team members
- Paid time off (PTO)
- Paid holidays
- Flexible Spending Account (FSA)
- Life insurance
- Long-term disability (LTD)
- Short-term disability (STD)
- 401(k)
- Employee Assistance Program (EAP)
- Discount programs
- Tuition reimbursement
- Training
- Professional development