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Customer Service Representative
Cornerstone Building Brands. Facilitate accurate quotations, purchase orders, and work orders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by providing accurate quotations, managing orders, and facilitating communication between manufacturing and customers. Proficient in project management and negotiation, with a solid understanding of construction products and the ability to read building drawings.
Highest-signal resume keywords
Customer ServiceProject ManagementNegotiation SkillsMicrosoft Office ProficiencyConstruction Products Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotation PreparationBuilding Drawing InterpretationHigh Math AptitudeSales Experience
Soft Skills
Strong Communication SkillsMultitaskingOrganizational SkillsProactive Decision-MakingCustomer Support
Tools & Technologies
OracleMicrosoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Construction ProductsRoofing ExperienceCommercial Product LineAccount ReconciliationCustomer Liaison
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Facilitate accurate quotations, purchase orders, and work orders
- Provide prompt, courteous, and professional responses to customer requests
- Maintain and grow sales from current active and past non-active customers
- Prospect new business
- Enter orders accurately into Oracle
- Coordinate scheduling and delivery for multiple plant sites
- Provide product knowledge and answer customer support questions
- Handle claims, account reconciliation, and transactions
- Communicate timely with appropriate functions
- Accept inbound calls and assist with basic customer needs
- Liaise between manufacturing and customers
- Learn the designated commercial/industrial product line
- Prepare quotes to assist Outside Sales
Requirements
What you’ll need- Minimum 2-year post-secondary education required
- Bachelor's degree preferred
- 2+ years of construction products sales experience is a plus, but not required
- High math aptitude to calculate square footage and assist customers when ordering
- Ability to multitask with a high level of organization
- Ability to learn, comprehend, and apply training and use best judgment for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in Microsoft Outlook, Word, and Excel
- Project management and negotiation skills
- Strong oral and written communication skills
- Ability to read building drawings
- Bilingual is a plus but not required
- Previous roofing experience is a plus
- Must be at least 18 years of age to apply
Benefits
Comp & perks- Medical, dental, and vision benefits starting day 1 for full-time team members
- PTO
- Paid holidays
- FSA
- Life insurance
- LTD
- STD
- 401k
- EAP
- Discount programs
- Tuition reimbursement
- Training
- Professional development