Customer Service Representative

Cornerstone Building Brands

. Facilitate quality and accurate quotations, purchase orders, and work orders .

Posted 9/29/2026full-timeRemote • IndiaSeniorLead💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing customer interactions and sales processes. Proficient in utilizing Microsoft Office tools and capable of understanding technical product specifications.

Highest-signal resume keywords

Customer ServiceSales ExperienceProject ManagementMicrosoft Office ProficiencyBuilding Drawing Interpretation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quotation PreparationOrder EntryAccount ReconciliationClaims HandlingMath Aptitude

Soft Skills

Multi-taskingProactive Decision MakingStrong Communication SkillsOrganizational Skills

Tools & Technologies

OracleMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Post-secondary Education

Industry Keywords

Construction ProductsRoofing ExperienceCommercial Product LineCustomer Support

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Facilitate quality and accurate quotations, purchase orders, and work orders
Provide prompt, courteous, and professional responses to customer requests
Maintain and grow sales from current active and past non-active customers
Prospect new business
Enter orders accurately into Oracle
Coordinate scheduling and delivery for multiple plant sites
Develop product knowledge and answer customer support questions
Handle claims, account reconciliation, and transactions
Communicate timely with the appropriate function
Accept inbound calls to assist with basic customer needs
Liaise between manufacturing and customers
Learn the designated commercial/industrial product line
Prepare quotes to assist Outside Sales

Requirements

What you’ll need

High math aptitude to calculate square footage and assist customers when ordering
Ability to multi-task with a high level of organization
Ability to learn, comprehend, and apply training and use best judgment for case-by-case scenarios
Ability to make proactive decisions based on customer needs
Proficiency in Microsoft Outlook, Word, and Excel
Project management and negotiation skills
Strong oral and written communication skills
Ability to read building drawings
Minimum 2-year post-secondary education required
2+ years of construction products sales experience is a plus, but not required
Bilingual is a plus but not required
Previous roofing experience is a plus
Must be at least 18 years of age to apply

Benefits

Comp & perks

Medical benefits starting day 1
Dental benefits starting day 1
Vision benefits starting day 1
401k
PTO
Paid holidays
FSA
Life insurance
LTD
STD
EAP
Discount programs
Tuition reimbursement
Training
Professional development