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Customer Service Representative
Cornerstone Building Brands. Facilitate quality and accurate quotations, purchase orders, and work orders .
Posted 9/15/2026full-timeRemote • North Carolina • United StatesSeniorLead💰 $21 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple tasks while providing exceptional customer service. Proficient in using Microsoft Office tools and capable of facilitating accurate quotations and order processing.
Highest-signal resume keywords
High Math AptitudeProject Management SkillsNegotiation SkillsStrong Communication SkillsConstruction Products Sales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotations PreparationClaims HandlingAccount ReconciliationProduct Knowledge
Soft Skills
Customer ServiceMulti-taskingProactive Decision MakingOrganizational SkillsProfessional Communication
Tools & Technologies
OracleMicrosoft OutlookMicrosoft WordMicrosoft Excel
Certifications & Qualifications
Minimum 2-Year Post-Secondary Education
Industry Keywords
Roofing ExperienceCommercial ProductsIndustrial ProductsSales GrowthCustomer Support
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Facilitate quality and accurate quotations, purchase orders, and work orders
- Ensure customer expectations are exceeded through prompt, courteous, and professional responses
- Maintain and grow sales from current active and past non-active customers
- Prospect new business
- Enter orders accurately into Oracle
- Coordinate scheduling and delivery for multiple plant sites
- Provide product knowledge and answer customer support questions
- Handle claims, account reconciliation, and transactions
- Communicate timely with the appropriate function
- Accept inbound calls to assist with basic customer needs
- Liaise between manufacturing and customers
- Learn the designated commercial/industrial product line
- Prepare quotes to assist Outside Sales
Requirements
What you’ll need- Must have high math aptitude to calculate Sq Footage and assist customers when ordering
- Must have ability to multi-task, with high level of organization skills
- Ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
- Ability to make proactive decisions based on customer needs
- Proficient in Microsoft Outlook, Word, and Excel
- Project management and negotiation skills
- Strong oral and written communication skills are required
- Minimum 2-year post-secondary education required
- 2+ years of construction products sales experience plus, but not required
- Bilingual (Spanish) is a plus but not required
- Previous roofing experience is a plus
- Must be at least 18 years of age to apply
Benefits
Comp & perks- Medical, dental and vision benefits starting day 1
- 401k
- PTO
- Paid holidays
- FSA
- Life insurance
- LTD
- STD
- EAP
- Discount programs
- Tuition reimbursement
- Training
- Professional development