Field Service Representative

Cornerstone Building Brands

. Manage post-shipment technical claims, shortages, back charges, and field issues through final resolution .

Posted 10/7/2026full-timeRemote • Oklahoma • United StatesMid-LevelSenior💰 $67,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of pre-engineered metal building systems, construction methods, and technical investigation processes. Capable of managing complex claims and coordinating resolutions across multiple teams while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Pre-Engineered Metal Building (PEMB) KnowledgeTechnical Investigation and Root Cause AnalysisArchitectural and Structural Drawing InterpretationCase Management and Organizational SkillsMicrosoft Excel and Word Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical InvestigationRoot Cause AnalysisArchitectural Drawing InterpretationStructural Plan AnalysisCorrective Action DevelopmentErection Practices KnowledgeManufacturing Process UnderstandingCase Record MaintenanceDocumentation AnalysisScope Determination

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationDecision-MakingProblem-SolvingOrganizational Skills

Tools & Technologies

CRM SystemsERP SystemsOrder-Entry PlatformsMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

Technical Education in ConstructionCertification in Engineering TechnologyDegree in ArchitectureDegree in Manufacturing

Industry Keywords

Pre-Engineered Metal Building IndustryConstruction MethodsErection PracticesBuilding-System InteractionsField Issues Management

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage post-shipment technical claims, shortages, back charges, and field issues through final resolution
Lead investigations with builders, erectors, contractors, and internal teams using field evidence and supporting documentation
Analyze architectural, structural, approval, erection, and shop drawings, bills of material, specifications, production records, and shipping documentation
Apply advanced knowledge of complete pre-engineered metal building systems and erection sequences
Determine scope and likely causes of field issues
Develop corrective action plans and route repair, field modification, and structural questions to Engineering
Create and validate shortage and replacement orders with accurate specifications and delivery information
Coordinate resolutions across Engineering, Drafting, Manufacturing, Quality, Sales, Project Management, Logistics, Delivery Coordination, and Customer Service
Communicate technical findings, responsibility determinations, limitations, and next steps to customers and erectors
Exercise independent judgment and escalate structural, safety, high-cost, repeat, or schedule-sensitive issues
Maintain complete case records in the CRM
Meet response and resolution expectations through case prioritization and proactive updates
Analyze recurring claim and shortage trends and recommend process, product, documentation, manufacturing, or training improvements
Support periodic on-site investigations, customer meetings, training, and team meetings
Serve as a technical resource to customers, erectors, internal partners, and less-experienced team members

Requirements

What you’ll need

High school diploma or equivalent experience required
Minimum of 5 years of progressive experience in the pre-engineered metal building industry, or an equivalent combination of directly related education and experience
Advanced working knowledge of PEMB components, construction methods, erection practices, manufacturing processes, and building-system interactions
Ability to read and interpret architectural drawings, structural plans, approval and erection drawings, shop details, bills of material, and project specifications
Experience conducting technical investigations, identifying root cause, developing corrective actions, and resolving issues involving multiple internal and external parties
Ability to evaluate incomplete or conflicting information, ask correct technical questions, make sound decisions, and recognize when Engineering or leadership review is required
Strong written and verbal communication skills for explaining technical information
Strong organization and case-management skills for managing multiple complex claims, deadlines, and customer commitments in a remote work environment
Proficiency with Microsoft Excel and Word, CRM systems, and ERP or order-entry platforms such as Oracle or comparable systems
Technical education, certification, or degree in construction, drafting, engineering technology, architecture, manufacturing, or a related field preferred

Benefits

Comp & perks

Medical, dental, and vision benefits starting day 1
PTO
Paid holidays
Flexible spending account (FSA)
Life insurance
Long-term disability (LTD)
Short-term disability (STD)
401(k)
Employee assistance program (EAP)
Discount programs
Tuition reimbursement
Training
Professional development
Remote work arrangement
Approximately 10% travel based on business needs