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Field Service Technician – Installation & Repair – Windows and Doors
Cornerstone Building Brands. Perform advanced field diagnostics, repairs, and installations of windows and doors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advanced diagnostics, repairs, and installations of windows and doors, with a strong focus on customer service and effective communication. Proficient in managing multi-technician jobs and ensuring compliance with safety and installation standards.
Highest-signal resume keywords
Advanced DiagnosticsWindow And Door InstallationCustomer ServiceEscalation ManagementAAMA Installation Training Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field DiagnosticsRepairsInstallation PracticesDocumentationWater TestsTechnical SupportInventory ManagementVehicle OperationConstruction ExperienceFenestration Manufacturing
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational Skills
Tools & Technologies
Hand ToolsPower ToolsInternal Software
Certifications & Qualifications
High School DiplomaValid Driver’s LicenseAAMA Installation Training Certification
Industry Keywords
Field Service TechnicianCustomer SatisfactionWarranty ManagementSafety ComplianceMulti-Technician Coordination
About the role
Key responsibilities & impact- Perform advanced field diagnostics, repairs, and installations of windows and doors
- Apply Field Service Technician 1 knowledge, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service
- Diagnose window and door systems and provide technical support via phone and email
- Conduct water tests according to company protocols and document results using internal software
- Evaluate and support field projects using window and door installation practices
- Organize and coordinate jobs requiring two or more technicians
- Manage escalated warranty or service concerns and maintain customer satisfaction
- Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics
- Support customers and sales teams through clear communication, accurate documentation, and dependable service
- Travel within the assigned territory daily; overnight travel may be required
Requirements
What you’ll need- High School Diploma or equivalent required
- Valid driver’s license with ability to successfully clear an MVR check
- Proficiency with hand and power tools
- Ability to complete advanced diagnostics, repairs, and documentation
- Strong understanding of installation practices for windows and doors
- Strong verbal and written communication skills
- Strong organizational skills to manage multi-technician jobs
- Excellent customer service and escalation management skills
- Ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights
- 3–5 years of general construction or building material installation experience preferred
- 3–5 years of fenestration manufacturing or installation experience preferred
- AAMA Installation Training certification preferred
Benefits
Comp & perks- Medical, dental, and vision coverage starting on day 1
- 401k
- PTO
- Paid holidays
- FSA
- Life insurance
- LTD
- STD
- EAP
- Discount programs
- Tuition reimbursement
- Training
- Professional development