Bilingual Spanish Call Center Specialist

Corning Credit Union

. Build lasting member relationships through every interaction .

Posted 9/19/2026full-timeCorning • New York • United StatesMid-LevelSenior💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in Spanish and English, with a focus on customer service and problem-solving in a fast-paced call center environment. Proficient in educating members on financial products and services while maintaining attention to detail and following anti-fraud procedures.

Highest-signal resume keywords

Bilingual Spanish And EnglishCustomer Service SkillsProblem-Solving SkillsTechnical Aptitude With Mobile BankingAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial TransactionsAccount ResearchOutgoing Bank Wires ProcessingElectronic Service Channels EducationMembership Opening

Soft Skills

Verbal Communication SkillsWritten Communication SkillsInterpersonal SkillsFlexibilityAbility To Present Information

Tools & Technologies

Mobile Banking AppsFinancial Services ApplicationsCore Systems Knowledge

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Call Center EnvironmentAnti-Fraud ProceduresCustomer InteractionMember RelationshipsFinancial Needs Education

About the role

Key responsibilities & impact

Build lasting member relationships through every interaction
Troubleshoot and resolve member questions
Perform a variety of financial transactions
Educate members on products and services that meet their financial needs
Maintain knowledge of core systems and CCU products and services
Answer incoming calls and member questions promptly and professionally
Present and explain beneficial products to members
Open new memberships, accounts, and services
Assist members with account research requests
Collect information to process outgoing bank wires while ensuring accuracy and safety
Follow anti-fraud procedures
Educate members on electronic service channels
Assume responsibility for other assigned projects or duties

Requirements

What you’ll need

Bilingual Spanish and English speaking
Excellent comprehension, verbal communication, and written communication skills in Spanish and English
Strong customer service and interpersonal skills
Ability to connect well with members via telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
High school diploma or GED required
Bachelor's degree or other form of secondary education preferred
Ability to read and comprehend moderate to advanced instructions and correspondence
Ability to write moderate to advanced correspondence within professional etiquette standards
Ability to effectively present information in one-on-one and group situations
Ability to work repetitive motion for a lengthy period
Ability to work in a fast-paced call center environment
Regular use of computer required
Close vision and ability to adjust focus from close range to long range
Prior call center or customer service experience preferred but not required

Benefits

Comp & perks

Annual bonus plan
Comprehensive benefits package
Growth opportunities and added earnings potential
Extensive training for successful candidates