Corning Credit Union

Member Service Representative

• Build member relationships through quality service experiences
• Answer member questions in a knowledgeable, professional manner
• Perform a variety of cash handling transactions
• Maintain appropriate knowledge of core systems and CCU’s products and services
• Present and explain beneficial products to members and assist in meeting their financial needs
• Perform paying and receiving functions using cash handling skills and procedural knowledge
• Answer questions and resolve member problems using listening and quality service skills
• Perform file maintenance and account changes
• Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
• Assume responsibility for other projects or duties as required or assigned

Member Service Representative, Teller

Consultant

• Develop strong, lasting member relationships
• Utilize flexibility and effective sales skills to provide one-stop service
• Maintain comprehensive knowledge of products and services
• Provide exceptional service and education to members
• Assist members with lending, deposit, and electronic product and service needs
• Assist members with completing membership and Visa loan requests
• Perform teller functions using cash-handling skills and procedural knowledge
• Answer incoming member calls
• Process account transactions and support, including fund transfers, check issuance, payments, and check orders
• Assume responsibility for other projects or duties as required or assigned

Member Relationship Consultant

Bilingual

• Gather applicant information to determine the best method for meeting lending needs
• Educate applicants on complementary credit union products and services
• Work with the Underwriting and Analysis Department to decide loans in accordance with approval authority
• Assist members with completing loan requests by telephone, in person, or online
• Gather member debt, income, and supporting loan request information
• Complete pending applications as much as possible for seamless finalization by teammates
• Make loan recommendations through interviewing and analysis
• Educate members about appropriate credit union products and services and meet or exceed sales goals
• Maintain basic knowledge of competitors' products and services and use it to support member decisions
• Protect the financial integrity of the credit union and its loan portfolio while balancing member service, exceptions, and risk
• Provide alternatives to members who do not qualify and educate them on improving credit standing and future borrowing ability
• Communicate lending decisions and navigate sensitive situations
• Document loan decisions with supporting information in applications
• Assume other projects or duties as required or assigned

Bilingual Spanish Loan Officer

Call Center Representative

• Build lasting member relationships through every interaction
• Troubleshoot and resolve member questions
• Perform a variety of financial transactions
• Educate members on products and services that meet their financial needs
• Maintain knowledge of core systems and CCU products and services
• Answer incoming calls and member questions promptly and professionally
• Present and explain beneficial products to members
• Open new memberships, accounts, and services
• Assist members with account research requests
• Collect information to process outgoing bank wires while ensuring accuracy and safety
• Follow anti-fraud procedures
• Educate members on electronic service channels
• Assume responsibility for other assigned projects or duties

Member Service Representative, Teller

Member Relationship Consultant

Bilingual Spanish Loan Officer

Bilingual Spanish Call Center Specialist