Member Service Representative, Teller

Corning Credit Union

. Build member relationships through quality service experiences .

Posted 9/29/2026full-timeWilmington • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong cash handling skills and customer service experience while effectively communicating and presenting financial products to members. Maintains attention to detail and technical aptitude in a fast-paced environment.

Highest-signal resume keywords

Cash Handling ExperienceCustomer Service SkillsStrong Communication SkillsAttention to DetailTechnical Aptitude with Microsoft Programs

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingFile MaintenanceAccount ChangesBalancing TransactionsBasic Math Skills

Soft Skills

Problem SolvingListening SkillsProfessional EtiquetteAbility to Work in Fast-Paced EnvironmentAbility to Present Information

Tools & Technologies

Microsoft ProgramsCore Systems

Certifications & Qualifications

High School Diploma or GEDAssociate Degree or Secondary Education

Industry Keywords

Member RelationshipsQuality Service ExperiencesFinancial NeedsCustomer InteractionTeller Experience

About the role

Key responsibilities & impact

Build member relationships through quality service experiences
Answer member questions in a knowledgeable, professional manner
Perform a variety of cash handling transactions
Maintain appropriate knowledge of core systems and CCU’s products and services
Present and explain beneficial products to members and assist in meeting their financial needs
Perform paying and receiving functions using cash handling skills and procedural knowledge
Answer questions and resolve member problems using listening and quality service skills
Perform file maintenance and account changes
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions
Assume responsibility for other projects or duties as required or assigned

Requirements

What you’ll need

Strong communication skills
Exceptional attention to detail
Confidence in promoting appropriate products and services
Ability to work effectively within a fast-paced environment
Technical aptitude and experience with Microsoft programs
Basic math skills
Cash handling and customer service experience is preferred
An Associate degree or other form of secondary education is preferred; commensurate work experience will also be considered
A high school diploma or GED is required
Prior Teller or customer service experience is preferred but not required
Ability to read and comprehend moderate to advanced instructions and correspondence
Ability to write moderate to advanced correspondence within professional etiquette standards
Ability to effectively present information in one-on-one and group situations
Ability to work in repetitive motion for a lengthy period
Prolonged standing
Lifting requirement exceeds 15 pounds
Ability to work within a moderately loud, fast-paced environment
Regular use of computer required
Close vision and ability to adjust focus from close range to long range
Reasonable accommodations may be made to enable individuals with disabilities to perform the role

Benefits

Comp & perks

Competitive base salary
Annual bonus plan
Exceptional benefits package
Extensive training for the successful candidate