Account Manager

Corpay

. Manage day-to-day relationships with assigned clients, hotel partners, and internal stakeholders .

Posted 11/5/2026full-timeRemote • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and relationship-building capabilities, with fluency in Japanese and English. Proficient in contract negotiation, financial analysis, and project coordination within the travel and hospitality sectors.

Highest-signal resume keywords

Fluency In Japanese And EnglishAccount Management ExperienceContract Negotiation SkillsStrong Analytical SkillsProject Coordination Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract ManagementFinancial AnalysisData AnalysisPerformance ReportingCommercial Negotiation

Soft Skills

Relationship BuildingCommunication SkillsStakeholder ManagementOrganization SkillsInitiative

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Travel IndustryAirline IndustryHospitality IndustryCrew AccommodationAccount Coordination

About the role

Key responsibilities & impact

Manage day-to-day relationships with assigned clients, hotel partners, and internal stakeholders
Serve as secondary relationship lead for Japan Airlines through responsive communication, performance reviews, and proactive issue management
Partner with Operations and hotel suppliers to ensure reliable delivery of crew accommodation services and resolve operational concerns
Coordinate internal teams on escalations, system issues, implementation activities, and service enhancements
Develop, negotiate, execute, and renew hotel agreements
Monitor hotel contracts, rates, supplier performance, and compliance
Analyze operational, financial, and service data to identify trends, risks, savings opportunities, and improvement areas
Prepare client presentations, performance reports, savings analyses, meeting materials, and business-review materials
Maintain accurate hotel contracts, rates, and operational requirements in relevant systems
Train hotel partners on Corpay systems and operating procedures
Support Finance and Billing with reconciliations, disputed charges, and collection efforts
Manage regional priorities and projects
Conduct client and hotel site visits as needed, with travel up to 25 percent
Supervise and support assigned Account Coordinators, where applicable

Requirements

What you’ll need

Fluency in Japanese and English; native-level Japanese language proficiency required
Three to five years of experience in account management, customer service, sales support, or a related field
Bachelor’s degree required; master’s degree preferred
Experience in travel, airline, hospitality, or crew-accommodation industries preferred
International or multi-regional account experience is an advantage
Experience managing contracts and conducting commercial negotiations
Strong relationship-building, communication, stakeholder-management, organization, and project-coordination skills
Sound financial and commercial acumen, strong analytical and reporting skills, and close attention to detail
Ability to work independently, take initiative, manage competing priorities, and collaborate effectively across multidisciplinary teams
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Offers of employment may be subject to successful completion of pre-employment screening, including employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law

Benefits

Comp & perks

Inclusive and respectful workplace
Equal employment opportunities
Reasonable accommodation during the application or interview process
Potential additional compensation elements such as bonuses, incentives, benefits, or variable pay, where applicable
Pre-employment screening conducted in accordance with applicable laws and Corpay policies