Corpay

Implementation Specialist

• Manage all aspects of the implementation process.
• Gather project requirements, create and maintain project plans, identify risks, solve problems, and set and adhere to deadlines.
• Communicate effectively with clients, project teams, and stakeholders.
• Provide regular updates to internal stakeholders and management.
• Collaborate with other departments to ensure tasks are completed without impacting project timelines.
• Facilitate project meetings and training sessions onsite or virtually.
• Publish meeting notes, project plans, key milestone dates, and other project tracking documentation.
• Alert internal stakeholders to account relationship or project challenges requiring escalation.
• Assist customers with platform feature adoption and best practices.
• Partner with Account Managers to support client business reviews and expansion opportunities.
• Coordinate with internal support teams to resolve day-to-day customer support inquiries.
• Work with Implementation management and peers to improve implementation processes, timeliness, and quality.
• Provide product support and customer training for gift card-related products and services.
• Promote new and/or additional revenue opportunities.

Content Writer

• Plan and create employer brand content for social media, the careers website, internal communications, recruitment events and other talent attraction activities
• Create employee testimonials, emailers, newsletters, career stories, thought leadership, DEI, wellbeing and culture content, blogs, articles, videos, short-form content, infographics and other visual assets
• Conduct interviews with employees and leaders to develop authentic storytelling content
• Draft, edit and proofread content
• Ensure content aligns with the Company’s EVP, brand guidelines and talent attraction strategy
• Manage employer brand social media channels, primarily LinkedIn and other relevant platforms
• Create and maintain a social media content calendar
• Schedule, publish, monitor and evaluate employer brand content
• Respond to comments, engage audiences and support employee advocacy initiatives
• Create content performance reports, monitor industry trends and competitors, and recommend content opportunities
• Support hiring campaigns, recruitment initiatives, recruitment events, career fairs, graduate programmes and talent community engagement
• Create targeted content to attract talent across functions, geographies and experience levels
• Promote open roles and hiring campaigns through social media and other digital channels
• Coordinate with external creative agencies, photographers, videographers and other content partners
• Monitor employee review platforms such as Glassdoor and update company-page content
• Maintain and update careers website content
• Refresh job-family content, employee stories and employer branding content
• Support initiatives to improve candidate engagement and conversion

Digital Media & Content Writer – Employer Branding

Sales

• Deliver weekly and monthly sales performance reporting with accurate outputs, interpretation, insights and actions
• Monitor sales performance across the full funnel and identify trends, gaps, risks and opportunities
• Investigate root causes, size issues, and translate analysis into practical recommendations and next steps
• Review and optimise funnel measurement across Sales, Marketing and other initiatives
• Support annual budgeting and planning by building and validating sales forecast models and business cases
• Partner with business stakeholders and the BI team to strengthen KPI definitions, reporting logic, data quality and funnel measurement
• Track agreed actions after implementation and escalate when results are not on track
• Lead and deliver ad hoc analysis, prioritising requests by commercial impact, urgency and relevance
• Report directly to the Head of Sales Analytics and collaborate with Sales, Customer Success, Data & Transformation and leadership teams

Implementation Specialist

Digital Media & Content Writer – Employer Branding

Senior Sales Analyst