Implementation Specialist

Corpay

. Manage all aspects of the implementation process.

Posted 9/18/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management capabilities, including effective communication, problem-solving, and customer service skills. Proficient in managing implementation processes and collaborating with cross-functional teams to ensure project success.

Highest-signal resume keywords

Project ManagementCustomer ServiceAnalytical SkillsCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management SoftwareWeb ApplicationsWeb DesignIT KnowledgeImplementation ProcessesProduct SupportCustomer TrainingFeature AdoptionDocumentationRisk Identification

Soft Skills

Personal OrganizationDetail-OrientedAction OrientedTeam CollaborationFast-Paced Environment Adaptability

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in Computer Science

Industry Keywords

Telecommunications ConnectivityCustomer SupportAccount ManagementRevenue OpportunitiesStakeholder Communication

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Manage all aspects of the implementation process.
Gather project requirements, create and maintain project plans, identify risks, solve problems, and set and adhere to deadlines.
Communicate effectively with clients, project teams, and stakeholders.
Provide regular updates to internal stakeholders and management.
Collaborate with other departments to ensure tasks are completed without impacting project timelines.
Facilitate project meetings and training sessions onsite or virtually.
Publish meeting notes, project plans, key milestone dates, and other project tracking documentation.
Alert internal stakeholders to account relationship or project challenges requiring escalation.
Assist customers with platform feature adoption and best practices.
Partner with Account Managers to support client business reviews and expansion opportunities.
Coordinate with internal support teams to resolve day-to-day customer support inquiries.
Work with Implementation management and peers to improve implementation processes, timeliness, and quality.
Provide product support and customer training for gift card-related products and services.
Promote new and/or additional revenue opportunities.

Requirements

What you’ll need

Bachelor’s Degree with a concentration in Business Administration or Computer Science is preferred.
Familiarity with project management software, tools, and techniques.
Knowledge of web applications, and web design is preferred.
General IT knowledge of systems, software/hardware, and telecommunications connectivity terminology is preferred.
Minimum of 2 years related experience.
Strong level of personal organization with excellent oral/written communication skills.
Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively.
Ability to fully learn SVS products and act in a consultative manner with clients.
Strong analytical and problem-solving skills.
Able to think out of the box and is action oriented.
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks.
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues.
Offers of employment may be subject to successful completion of pre-employment screening.

Benefits

Comp & perks

25 days’ annual leave plus 8 bank holidays
Option to buy or sell up to 5 days of annual leave annually through the benefits enrolment window
Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay
Private Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard £250 excess charge
Access to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4–5%, and a range of exclusive employee offers
Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development
Company-issued equipment
Formal, hands-on training