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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical integrations and onboarding projects within complex environments, ensuring effective communication with both technical and non-technical stakeholders. Proven ability to manage project risks, dependencies, and deliver high-quality outcomes while maintaining a focus on customer satisfaction.
Highest-signal resume keywords
Technical Integration DeliveryProject ManagementStakeholder ManagementAPI and System IntegrationAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical IntegrationImplementation ProjectsSoftware InterfacesSystem IntegrationsData FlowsTechnical TestingRisk ManagementIncident ManagementOnboarding ProcessesDocumentation
Soft Skills
CommunicationAnalytical SkillsProblem-SolvingAttention to DetailOwnership
Industry Keywords
Software-as-a-Service (SaaS)Electric-Vehicle ChargingConnected MobilityFleet ServicesPaymentsPlatform-Based Industry
About the role
Key responsibilities & impact- Lead the technical delivery, launch and ongoing operation of integrations between Plugsurfing and its customers and partners
- Lead the technical workstream from initial discovery and solution design through testing, launch and operational handover
- Act as the primary technical counterpart for customers and partners during onboarding
- Lead complex technical changes, including system migrations, platform upgrades, connection changes, onboarding and offboarding
- Coordinate technical discovery, configuration, testing, validation and launch readiness with internal and external stakeholders
- Work with Customer Success, Service Delivery and Roaming Operations to ensure clear ownership, support readiness and smooth transition into day-to-day operations
- Maintain clear documentation and technical handover material
- Monitor integration health after launch, coordinate investigation of technical incidents and recurring issues, and drive practical improvements
- Improve onboarding processes, technical standards and ways of working to reduce delivery time and improve quality
- Provide technical input during sales and solution-design phases, including feasibility, delivery scope, assumptions, risks and realistic timelines
- Report directly to Head of Service Delivery Management
- Collaborate with Customer Success Managers, Product, Engineering, Roaming Operations and external partners
Requirements
What you’ll need- 2+ years of experience
- Proven experience delivering technical integration, implementation or onboarding projects in a software-as-a-service (SaaS), platform, mobility, payments or similarly complex environment
- Strong project- and stakeholder-management skills
- Sound understanding of software interfaces (APIs), system integrations, data flows, authentication and technical testing
- Ability to understand technical detail while communicating clearly and pragmatically with non-technical stakeholders
- Strong analytical and problem-solving skills
- Experience managing technical risks, dependencies, incidents and escalations
- Ability to work independently in a changing environment, prioritise effectively and maintain focus on customer and business outcomes
- High level of ownership, reliability and attention to detail
- Excellent written and spoken English
- German, Finnish, Swedish or another European language is an advantage
- Experience in electric-vehicle charging, connected mobility, fleet services, payments or another platform-based industry is considered a plus
- Must work from one of the specified offices three days a week
Benefits
Comp & perks- Assigned workspace in Berlin, Germany; Stockholm, Sweden; or Espoo, Finland office location
- Company-issued equipment
- Formal, hands-on training
- Additional compensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process
- Pre-employment screening may be conducted as part of the hiring process