Executive Director – Operations

Corporate Travel Management (CTM) Group

. Deliver efficient external and internal services to all regions and Business Units across North America .

Posted 10/1/2026full-timeRemote • United StatesLead💰 $90,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in TMC operations with a strong focus on process improvement, leadership, and customer-centric service. Capable of fostering collaboration, developing talent, and driving organizational culture aligned with company values.

Highest-signal resume keywords

TMC Operations ExperienceBusiness Process ImprovementLeadership and Team DevelopmentCustomer-Centric ServiceChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fares and Ticketing KnowledgeFront Reservation Systems KnowledgeMid Office Systems KnowledgeBusiness Process ImplementationAnalytical ThinkingProblem-Solving SkillsBasic Math ProficiencyAttention to Detail

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship BuildingFlexibility and AdaptabilityPositive Persuasiveness

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Travel Industry ExperienceOperational CadenceEmployee EngagementStakeholder CommunicationCore Values of Connect, Deliver and Evolve

About the role

Key responsibilities & impact

Deliver efficient external and internal services to all regions and Business Units across North America
Work closely with leadership teams to understand operational and product needs
Implement operating rhythms and enable process improvements
Monitor the health of overall business operations cadence
Inspire a shared vision and steward company values
Use data to establish baselines for team action
Foster positive workplace relationships and develop self-directed employees
Promote intentional collaboration and provide meaning and direction to team work
Listen actively to understand and solve team challenges
Measure and report team efforts and successes to stakeholders
Enable customer-centric service, maintain accountability, and remove roadblocks
Create a positive and productive work environment
Define and deliver the purpose, requirements, and desired results of company and departmental programs affecting Operations
Attract, retain, and develop leaders and managers aligned with CTM values and culture
Provide leadership and guidance, prioritize and assign projects
Anticipate obstacles, develop solutions, and communicate them to project stakeholders
Oversee standards for key initiatives and partner with counterparts to grow key concepts
Use internal customer feedback to build quantified business cases for upstream process improvements
Adjust team priorities and decisions in response to changing business demands and information
Manage direct and/or indirect reports, including hiring, training, coaching, feedback, development, and performance management
Model core values and provide ongoing feedback and growth support
Drive employee engagement and improve team and organizational culture

Requirements

What you’ll need

At least 10 years’ experience in TMC operations, with minimum 3 years in a director role
Strong commercial acumen and technical process knowledge, including fares and ticketing
Front reservation and mid office systems knowledge essential
Demonstrated ability in developing and implementing business process improvement and change management
Strong interpersonal and communication skills with ability to develop relationships at all levels
Proven leadership and teamwork skills
Demonstrated success in developing, implementing, and enhancing efficient business processes
Strong customer focus, with travel industry experience essential
High degree of flexibility and ability to deal with change, growth, and pressure
Positive persuasiveness and influencing ability
Results orientation and deadline driven
Judgement and decision making
Flexibility and adaptability
Leadership and oral communication
Relationship building
Embrace CTM’s core values of Connect, Deliver and Evolve
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
Ability to work independently as well as part of a team
Appropriate and professional written and verbal communication
Demonstrated ability to meet deadlines and prioritize simultaneous requests
Creative and analytical thinking with strong problem-solving and consultative skills
Proficiency in Microsoft Office Suite
Ability to do basic math
Ability to read and interpret information
Attention to detail
Regular and reliable attendance

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums
Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan
Health Savings Account (HSA) with company core contribution and match
Flexible Spending Accounts
Dependent Care Savings Account
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks)
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Flexible work environments, including onsite, hybrid, or fully virtual arrangements depending on role, location, and business needs