Corporate Travel Management (CTM) Group

Events

• Lead clients through event planning phases using milestone-based planning practices and clearly communicate timelines, deliverables, and expectations
• Support the planning and delivery of meetings, conferences, and events
• Utilize event management tools, templates, and documentation for planning, execution, and reporting
• Develop and maintain registration sites, attendee communications, reporting, and event technology solutions
• Conduct technology demonstrations and training sessions for event management platforms
• Support venue sourcing and maintain proficiency across registration and event technology platforms
• Assist with attendee management, housing coordination, transportation logistics, audiovisual coordination, food and beverage planning, and virtual meeting support
• Maintain and track event budgets, identifying risks, opportunities, and cost-saving recommendations
• Present approved pricing for additional services and support revenue-generating opportunities
• Generate reports and analyze event-related data to support client objectives and business decisions
• Follow sales-to-operations handoff processes for seamless onboarding and delivery of new events
• Provide clients with status updates regarding milestones, registration activity, budget tracking, and event progress
• Build and maintain relationships with clients, suppliers, venues, and internal stakeholders
• Stay informed on emerging event technology solutions, industry trends, and best practices
• Identify process, efficiency, and client-outcome improvements and share recommendations with leadership
• Maintain accurate event records, tracking tools, and reporting systems
• Provide on-site event support and travel as required

Event Specialist

Operations

• Deliver efficient external and internal services to all regions and Business Units across North America
• Work closely with leadership teams to understand operational and product needs
• Implement operating rhythms and enable process improvements
• Monitor the health of overall business operations cadence
• Inspire a shared vision and steward company values
• Use data to establish baselines for team action
• Foster positive workplace relationships and develop self-directed employees
• Promote intentional collaboration and provide meaning and direction to team work
• Listen actively to understand and solve team challenges
• Measure and report team efforts and successes to stakeholders
• Enable customer-centric service, maintain accountability, and remove roadblocks
• Create a positive and productive work environment
• Define and deliver the purpose, requirements, and desired results of company and departmental programs affecting Operations
• Attract, retain, and develop leaders and managers aligned with CTM values and culture
• Provide leadership and guidance, prioritize and assign projects
• Anticipate obstacles, develop solutions, and communicate them to project stakeholders
• Oversee standards for key initiatives and partner with counterparts to grow key concepts
• Use internal customer feedback to build quantified business cases for upstream process improvements
• Adjust team priorities and decisions in response to changing business demands and information
• Manage direct and/or indirect reports, including hiring, training, coaching, feedback, development, and performance management
• Model core values and provide ongoing feedback and growth support
• Drive employee engagement and improve team and organizational culture

Executive Director – Operations

Business Development Rep

• Generate new business through a territory plan including prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing accounts.
• Grow the assigned Midwest Territory.
• Drive value in medium- to long-term sales cycles and non-RFP opportunities with quick decision timeframes.
• Develop and articulate CTM's value proposition for potential customers.
• Develop relationships at the C-level within small to mid-sized organizations.
• Sell to committees with multiple stakeholders and influencers.
• Manage and develop the pipeline to meet the quota established by the General Manager.
• Maintain extensive knowledge of current market conditions, industry changes and competitive positioning for the sales team and leadership.
• Build and maintain key travel industry relationships.
• Represent the organization at local and regional business travel industry events as required.
• Achieve the annual sales target.

Director, Business Development – Midwest Territory

• Generate new business through territory planning, prospecting, cold calling, qualifying, proposal development and presentation, negotiating and closing accounts
• Grow the assigned Midwest Territory
• Drive value in medium- to long-cycle sales and non-RFP opportunities with quick decision timeframes
• Develop and articulate CTM's value proposition for potential customers
• Develop relationships at the C-level within small to mid-sized organizations
• Sell to committees with multiple stakeholders and influencers
• Manage and develop the pipeline to meet the quota established by the General Manager
• Maintain knowledge of market conditions, industry changes and competitive positioning for the sales team and leadership
• Build and maintain key travel industry relationships
• Represent the organization at local and regional business travel industry events as required
• Achieve the annual sales target

Director, Business Development

Sales Operations Manager

• Develop and execute the North America sales enablement and effectiveness strategy
• Lead implementation and adoption of CTM's sales methodology, including MEDDICC, discovery, qualification, value selling, competitive positioning, account planning, and opportunity strategy
• Embed consistent selling practices, required activities, and coaching expectations across CRM sales stages
• Own Gong's business strategy and adoption roadmap, including scorecards, coaching programs, call libraries, AI insights, best-practice identification, and adoption
• Partner with Sales Systems, Sales Operations, and IT to configure, integrate, govern, and support sales platforms
• Design and deliver regional enablement curriculum covering onboarding, sales methodology, discovery, executive selling, objection handling, negotiation, competitive selling, vertical expertise, and CTM solutions
• Develop 30/60/90-day onboarding and ongoing learning, reinforcement, and certification programs for BAS and sales leaders
• Equip sales leaders with coaching frameworks, deal-review tools, scorecards, and insights for weekly management and pipeline cadences
• Improve qualification, pipeline velocity, stage progression, forecast discipline, win rates, and conversion through data-driven coaching
• Establish frameworks for sales plans, key account acquisition plans, discovery sessions, pursuit strategy, and war rooms for priority Enterprise and Strategic opportunities
• Translate CTM's value proposition, competitive intelligence, vertical strategies, product capabilities, and market insights into seller-ready plays, talk tracks, content, and buyer-facing messaging
• Maintain a repository of sales plays, best practices, training resources, call examples, tools, and content mapped to buyer journeys and sales stages
• Establish a voice-of-the-field feedback loop across Sales, Marketing, Product, Operations, and leadership
• Define and report enablement KPIs, including methodology adoption, Gong engagement, stage conversion, pipeline quality, sales cycle, win rate, ramp time, certification, and training effectiveness
• Assess BAS and manager capability gaps and shape enablement programs using performance data, field feedback, and business priorities
• Manage enablement initiatives, vendors, budgets, timelines, risks, and communications
• Advise senior leadership on sales execution, capability, technology adoption, and performance improvement
• Provide direct leadership to the Sales Systems Manager and potentially additional direct or indirect reports, including performance management, hiring, training, coaching, feedback, and development
• Create presentations and other documents as needed
• Perform other duties as assigned

Manager, Sales Enablement – Effectiveness

• Plan and deliver North American event marketing programmes, including third-party sponsorships, owned events, and customer experiences
• Develop event marketing plans and activation strategies defining audiences, objectives, messaging, channels, engagement tactics, calls to action, and success measures
• Own end-to-end execution of third-party event programmes, including sponsorship evaluation, venue sourcing, logistics, onsite activation, lead capture, engagement, and post-event follow-up
• Execute event-driven demand generation programmes with audience segmentation, pre-event promotion, content and messaging, onsite engagement, lead capture, post-event nurture, and sales follow-up
• Integrate events into wider campaign activity with clear audience journeys and conversion strategies
• Partner with Sales to identify priority accounts, prospects, and customer audiences and develop targeted event strategies
• Deliver on-time, on-budget events focused on audience engagement, lead quality, pipeline contribution, and marketing ROI
• Build relationships with Sales leadership through joint planning, proactive communication, and reporting
• Manage budgets, vendors, agencies, and external partners
• Collaborate with Demand Generation, Content, and Product Marketing on campaign alignment, messaging, content, storytelling, positioning, and audience relevance
• Use audience and customer insights to inform event concepts, formats, messaging, experiences, and engagement strategies
• Ensure pre-event, onsite, and post-event marketing journeys have defined objectives and conversion points
• Track and report attendance, engagement, lead generation, lead quality, pipeline influence, conversion, and ROI
• Refine event marketing strategy using performance data, campaign insights, customer feedback, audience behaviour, and market trends
• Provide indirect-report performance management, training, coaching, development, feedback, and support

Senior Events Marketing Manager

Growth Marketing

• Develop executive, employee and customer advocacy programs aligned to CTM’s strategic priorities
• Increase the visibility of CTM executives, subject matter experts and customer voices across external channels
• Create scalable frameworks that encourage employee participation and thought leadership
• Develop distribution and amplification plans for campaigns, research, webinars, events and strategic content
• Repurpose content into channel-specific formats across social, digital, community and media platforms
• Identify external amplification opportunities through partners, guest contributions, syndication and industry publications
• Support speakers, contributors and stakeholders with briefing materials and promotional activities
• Build CTM’s presence across industry communities, associations, professional networks and influencer ecosystems
• Identify opportunities to increase visibility among buyers, consultants, analysts and industry stakeholders
• Support engagement around industry events, market trends and emerging conversations
• Develop relationships with relevant external communities and industry groups
• Position CTM leaders as trusted industry voices through visibility plans
• Identify opportunities for speaking engagements, podcasts, webinars, interviews and external commentary
• Support executive presence across key professional and social platforms
• Translate strategic narratives into content that drives engagement, credibility and influence
• Monitor audience growth, engagement, advocacy participation, referral traffic, external mentions and share of voice
• Evaluate amplification performance and identify opportunities to expand reach and influence
• Provide insights and recommendations to improve visibility, engagement and discoverability
• Report on program performance, audience growth and market impact
• Work independently and collaboratively while embracing CTM’s core values of Connect, Deliver and Evolve

Global Audience Growth Marketing Manager

Executive

• Provide travel services for VIP/Executive business travelers
• Arrange domestic and international air, ground transportation, hotel, rail, car, car service, seat assignments, and other requested accommodations
• Communicate with customers to determine destinations, transportation, dates, financial considerations, accommodations, and services
• Interpret client instructions and assemble accurate travel arrangements
• Understand international travel fares, pricing, resources, and documentation requirements
• Manage upgrades and loyalty programs and follow through on service delivery
• Anticipate client needs and execute accurate travel plans while resolving unexpected obstacles
• Compute travel-service costs using GDS and other booking tools
• Quality-control reservations before queuing for ticketing or quality control
• Resolve customer service issues through leadership or vendor representatives and obtain approval when needed
• Review, prioritize, summarize, and respond to correspondence and materials
• Communicate itineraries, fare rules, confirmation numbers, cancellation policies, upgrades, preferences, industry updates, travel policies, and other required information
• Maintain reservations in a completed state and monitor queues and tasks throughout the workday
• Ensure team tasks are completed or reassigned by end of shift
• Identify process-improvement opportunities with leadership
• Collect customer payments according to client and CTM policies
• Read daily briefings and industry announcements
• Participate in training opportunities
• Maintain working knowledge of GDS and account-specific products including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx
• Maintain productivity goals
• Foster strong interdepartmental communication, team spirit, and customer service
• Develop relationships with executive administrators, executive travelers, and vendors
• Work outside regular shift during special events or crises
• Monitor executive travelers' flights using Preview, Flight Stats, or PNR Monitor
• Book personal travel for executives, family members, and travel companions
• Arrange small corporate group travel and secure special group rates
• Conduct initial introductions and interviews for executive traveler profiles and maintain profile updates
• Mentor new or less experienced Travel Consultants
• Maintain regular and reliable attendance and perform other duties as assigned

Executive Travel Advisor

• Provide travel services for VIP and executive business travelers
• Arrange domestic and international air, rail, ground transportation, car service, hotel, seat assignments, and other accommodations
• Communicate with customers to determine destinations, transportation, dates, budgets, accommodations, and required services
• Interpret client instructions and assemble accurate travel arrangements
• Manage upgrades and loyalty programs and follow through on service delivery
• Anticipate client needs and overcome unanticipated obstacles while executing accurate travel plans
• Compute travel costs using Sabre GDS and other booking tools
• Quality-control reservations before ticketing
• Resolve customer service issues with leadership and vendor representatives
• Review, prioritize, summarize, and respond to correspondence and materials
• Communicate itineraries, fare rules, confirmation numbers, cancellation policies, upgrades, preferences, travel policies, and other necessary information
• Monitor queues, tasks, reservations, and executive flights
• Maintain reservations in a completed state and ensure team tasks are completed or reassigned by end of shift
• Identify process improvement opportunities with leadership
• Collect customer payment according to client and CTM policies
• Read daily briefings and industry announcements
• Maintain knowledge of GDS and account-specific tools including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx
• Maintain productivity goals and strong departmental communication
• Develop relationships with executive travelers, executive assistants, clients, vendors, and suppliers
• Book personal travel for executives, family members, and companions
• Arrange small corporate group travel and negotiate special group rates
• Conduct initial executive traveler profile introductions and interviews, including possible client onsite visits, and maintain profile updates
• Provide mentoring to less experienced travel advisors
• Work outside regular shift during special events or crises
• Perform other duties as assigned

Travel Advisor – Executive

Advisor

• Book domestic and international group air reservations supporting various group movements
• Work closely with event planners and sponsors to provide air services
• Maintain and communicate travel-related information
• Meet contractual airline obligations on a program-by-program basis
• Monitor block space deadlines, ticketing codes, and other airline requirements
• Manage office routines and keep management informed of registration backlogs or service issues
• Process air travel requests and emails according to service standards
• Work with client registration systems
• Return calls and messages promptly and keep customers informed of developments and changes
• Obtain ticketing and budget approvals according to program guidelines
• Perform ticketing and exchange processes accurately with appropriate accounting data
• Work and maintain queues daily
• Finalize refunds and close programs promptly
• Participate in operational conference calls and prepare Program Guidelines for the team
• Ensure optimum customer service through effective phone-system use and positive telephone service techniques
• Meet or exceed customer-service, telephone, quality, and productivity targets by providing value-added solutions and recommendations
• Maintain knowledge of preferred vendor programs and leverage company-vendor relationships
• Use airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts correctly
• Mentor new or less experienced Travel Advisors
• Work collaboratively with employees, clients, suppliers, and vendors
• Perform other duties inherent to the position

Group Air Advisor

• Provide travel services for meeting and incentive attendees
• Arrange domestic and international air, rail, ground transportation, hotel, and other requested travel services
• Communicate verbally and in writing with customers about meeting or incentive trips, policies, and program parameters
• Arrange bookings including air, rail, car, car service, hotel, seat assignments, and accommodations
• Apply knowledge of international fares, pricing, travel resources, and documentation requirements
• Consult with customers while adhering to organizational guidelines
• Assist with travel changes, split forms of payment, special requests, and problem solving
• Quality-control reservations before queuing them for ticketing or quality control
• Assess information, anticipate issues, make effective decisions, and escalate to leadership when necessary
• Review, prioritize, summarize, and respond to correspondence and materials
• Maintain reservations in a completed state
• Monitor assigned queues and tasks to ensure reservations and tasks are accurate and complete
• Complete or reassign team tasks by the end of the shift
• Resolve customer service issues independently or with leadership
• Collect customer payment according to applicable travel and meeting policies and procedures
• Read daily briefings and industry announcements
• Participate in training to maintain and expand travel knowledge and customer service skills
• Maintain comprehensive working knowledge of GDS and account-specific products such as TravelQuote, Leap Advisor, Group Track, Online Booking Tools, Quality, and Banx
• Maintain productivity goals set by leadership
• Ensure strong interdepartmental communication, positive team spirit, and exemplary customer service
• Embrace CTM’s core values of Connect, Evolve, and Deliver

Manager

• Lead the day-to-day operations of the Group Advisors team handling student/study travel
• Train, mentor and guide direct reports while fostering a positive work environment
• Communicate performance goals and provide guidance, coaching and support
• Provide fair, constructive and timely performance feedback
• Identify, analyze, implement and audit new technologies and processes for continual improvement
• Monitor volume and make real-time workload adjustments
• Monitor staffing and service-level channels including phone, email and queues
• Communicate proactively with management when necessary
• Identify service-level and advisor-productivity issues and develop process-improvement solutions with management
• Manage overtime according to departmental guidelines
• Support Group Advisors, Group Travel Managers and management with operational, application, process, procedure and policy questions
• Answer questions regarding active programs and accounts
• Monitor daily, weekly and monthly Agent Sales Productivity reports and support advisors in meeting or exceeding goals
• Recognize top performers
• Conduct regular one-to-one sessions and annual performance recaps with direct reports
• Develop and monitor customized performance improvement plans for unsatisfactory performance
• Assist with or lead customer-service issue resolution and escalate issues to the Director as needed
• Participate in, provide and coordinate ongoing training and development
• Keep abreast of industry developments
• Complete new group travel requests from start to finish daily
• Manage hiring, training, coaching, feedback, development and overall performance management for direct and/or indirect reports
• Model CTM’s core values and promote employee engagement, growth plans and team culture
• Process daily group requests for student/study-abroad travel
• Perform other duties as assigned