Group Air Advisor

Corporate Travel Management (CTM) Group

. Book domestic and international group air reservations supporting various group movements .

Posted 9/18/2026full-timeRemote • United StatesSeniorLead💰 $40,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive corporate travel experience with a strong proficiency in Sabre and Amadeus GDS systems. Capable of providing exceptional customer service and managing complex travel arrangements while maintaining attention to detail and meeting deadlines.

Highest-signal resume keywords

Corporate Travel ExperienceSabre Reservation SystemAmadeus GDSMicrosoft Office Suite ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Airline TerminologyTicketing ProcessesTravel Agency OperationsBudget ApprovalsRegistration Systems Management

Soft Skills

Organizational SkillsProblem-Solving SkillsCommunication SkillsAdaptabilityTeam Collaboration

Industry Keywords

Group Air ReservationsEvent PlanningVendor RelationshipsQuality TargetsOperational Conference Calls

About the role

Key responsibilities & impact

Book domestic and international group air reservations supporting various group movements
Work closely with event planners and sponsors to provide air services
Maintain and communicate travel-related information
Meet contractual airline obligations on a program-by-program basis
Monitor block space deadlines, ticketing codes, and other airline requirements
Manage office routines and keep management informed of registration backlogs or service issues
Process air travel requests and emails according to service standards
Work with client registration systems
Return calls and messages promptly and keep customers informed of developments and changes
Obtain ticketing and budget approvals according to program guidelines
Perform ticketing and exchange processes accurately with appropriate accounting data
Work and maintain queues daily
Finalize refunds and close programs promptly
Participate in operational conference calls and prepare Program Guidelines for the team
Ensure optimum customer service through effective phone-system use and positive telephone service techniques
Meet or exceed customer-service, telephone, quality, and productivity targets by providing value-added solutions and recommendations
Maintain knowledge of preferred vendor programs and leverage company-vendor relationships
Use airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts correctly
Mentor new or less experienced Travel Advisors
Work collaboratively with employees, clients, suppliers, and vendors
Perform other duties inherent to the position

Requirements

What you’ll need

Minimum of ten (10) years corporate travel experience
Meeting/incentive/event experience is a plus
Knowledge of word processing, spreadsheets, presentation, and email software
Proficiency in Microsoft Office Suite
Knowledge of Sabre reservation system
Experience with the Amadeus GDS is strongly preferred
Thorough knowledge of travel agency operations
Ability to work nights and weekends as needed
Effective organizational and time management skills and follow-through on goals, plans, and projects
Excellent problem-solving skills
Ability to demonstrate adaptability and flexibility
Demonstrated personal and organizational integrity
Ability to work independently exercising discretion and judgment
Good written and oral communication skills, including public speaking and presentations
Ability to work independently as well as part of a team
Ability to meet deadlines and handle and prioritize simultaneous requests
Creative and analytical thinking with strong problem-solving and consultative skills
Ability to remain calm under pressure, proactively contribute, and learn
Ability to perform basic math
Ability to read and interpret information
Attention to detail
Regular and reliable attendance
Appropriate and professional written and verbal communication
Ability to provide expert-level white-glove VIP executive services

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Flexible work environments, including onsite, hybrid, or fully virtual arrangements depending on role, location, and business needs
Flexible work hours as business needs dictate