Group Air Advisor

Corporate Travel Management (CTM) Group

. Provide travel services for meeting and incentive attendees .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive corporate travel experience with proficiency in GDS systems, particularly Sabre, and a strong ability to manage customer service interactions effectively. Exhibits high attention to detail, strong communication skills, and the capability to prioritize and multitask in a fast-paced environment.

Highest-signal resume keywords

Corporate Travel ExperienceSabre GDS ProficiencyCustomer Service SkillsAttention to DetailMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS ProficiencyCorporate Travel ManagementAirline BookingHotel ReservationsTravel Documentation KnowledgeBasic Math SkillsGeography KnowledgeProblem SolvingQuality ControlPayment Processing

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeam CollaborationTime ManagementCustomer Service Orientation

Tools & Technologies

TravelQuoteLeap AdvisorGroup TrackOnline Booking ToolsQualityBanx

Industry Keywords

Travel ServicesMeeting and Incentive PlanningTravel PoliciesCustomer Payment ProceduresTravel Industry Knowledge

About the role

Key responsibilities & impact

Provide travel services for meeting and incentive attendees
Arrange domestic and international air, rail, ground transportation, hotel, and other requested travel services
Communicate verbally and in writing with customers about meeting or incentive trips, policies, and program parameters
Arrange bookings including air, rail, car, car service, hotel, seat assignments, and accommodations
Apply knowledge of international fares, pricing, travel resources, and documentation requirements
Consult with customers while adhering to organizational guidelines
Assist with travel changes, split forms of payment, special requests, and problem solving
Quality-control reservations before queuing them for ticketing or quality control
Assess information, anticipate issues, make effective decisions, and escalate to leadership when necessary
Review, prioritize, summarize, and respond to correspondence and materials
Maintain reservations in a completed state
Monitor assigned queues and tasks to ensure reservations and tasks are accurate and complete
Complete or reassign team tasks by the end of the shift
Resolve customer service issues independently or with leadership
Collect customer payment according to applicable travel and meeting policies and procedures
Read daily briefings and industry announcements
Participate in training to maintain and expand travel knowledge and customer service skills
Maintain comprehensive working knowledge of GDS and account-specific products such as TravelQuote, Leap Advisor, Group Track, Online Booking Tools, Quality, and Banx
Maintain productivity goals set by leadership
Ensure strong interdepartmental communication, positive team spirit, and exemplary customer service
Embrace CTM’s core values of Connect, Evolve, and Deliver

Requirements

What you’ll need

High School Diploma or equivalent is required
Minimum of 5+ years corporate travel experience
University travel experience is a plus
Sabre GDS experience
Proficiency in Microsoft Office Suite
Ability to do basic math
Ability to read and interpret information and documents
Regular and reliable attendance
Proficient on GDS
Geography knowledge
Strong communication and customer service skills
Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out written, oral, or diagrammatic instructions
Ability to deal with problems involving several concrete variables in standard situations
Strong interpersonal skills and capability to work effectively with all levels
High level of accuracy and attention to detail
Ability to keep business information confidential
Ability to prioritize and multitask
Appropriate and professional written and verbal communication
Ability to work independently and as part of a team
Ability to meet deadlines and handle simultaneous requests

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan
Flexible Spending Accounts
Dependent Care Savings Account
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks)
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Flexible work environments; depending on role, location, and business needs, colleagues may work onsite, hybrid, or fully virtual