Group Travel Manager

Corporate Travel Management (CTM) Group

. Lead the day-to-day operations of the Group Advisors team handling student/study travel .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a team within the travel industry, focusing on performance management, training, and process improvement. Proficient in utilizing GDS systems like Sabre and Microsoft Office Suite to enhance operational efficiency and customer service.

Highest-signal resume keywords

Leadership ExperienceGDS Experience - SabreCustomer Service SkillsPerformance ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

GDS ExperienceMicrosoft Office SuiteBasic Math SkillsPerformance ManagementProcess Improvement

Soft Skills

Exceptional Customer ServiceCollaborative InteractionCreative Problem-SolvingAttention to DetailCalm Under Pressure

Industry Keywords

Travel IndustryStudent TravelStudy Abroad TravelGroup TravelAgent Sales Productivity

About the role

Key responsibilities & impact

Lead the day-to-day operations of the Group Advisors team handling student/study travel
Train, mentor and guide direct reports while fostering a positive work environment
Communicate performance goals and provide guidance, coaching and support
Provide fair, constructive and timely performance feedback
Identify, analyze, implement and audit new technologies and processes for continual improvement
Monitor volume and make real-time workload adjustments
Monitor staffing and service-level channels including phone, email and queues
Communicate proactively with management when necessary
Identify service-level and advisor-productivity issues and develop process-improvement solutions with management
Manage overtime according to departmental guidelines
Support Group Advisors, Group Travel Managers and management with operational, application, process, procedure and policy questions
Answer questions regarding active programs and accounts
Monitor daily, weekly and monthly Agent Sales Productivity reports and support advisors in meeting or exceeding goals
Recognize top performers
Conduct regular one-to-one sessions and annual performance recaps with direct reports
Develop and monitor customized performance improvement plans for unsatisfactory performance
Assist with or lead customer-service issue resolution and escalate issues to the Director as needed
Participate in, provide and coordinate ongoing training and development
Keep abreast of industry developments
Complete new group travel requests from start to finish daily
Manage hiring, training, coaching, feedback, development and overall performance management for direct and/or indirect reports
Model CTM’s core values and promote employee engagement, growth plans and team culture
Process daily group requests for student/study-abroad travel
Perform other duties as assigned

Requirements

What you’ll need

Requires five years’ experience in the travel industry
Experience with M&E Group, student & study abroad travel
Requires at least 5 years in a leadership position managing employees, including at least 3 years in a management position
Relevant experience beyond the required experience may be substituted on a year-for-year basis
GDS experience is required — Sabre
Exceptional customer service skills; client-facing position
Embrace CTM’s core values of Connect, Evolve and Deliver
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
Ability to work independently as well as part of a team
Appropriate and professional written and verbal communication
Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests
Creative and analytical thinking with strong problem-solving and consultative skills
Demonstrates calm under pressure, proactive contribution and eagerness to learn
Proficiency in Microsoft Office Suite
Ability to do basic math
Ability to read and interpret information
Attention to detail
Regular and reliable attendance
Ability to work evening hours, weekends, and longer hours during high-volume periods
Ability to assist in a crisis or work outage during or outside regular business hours

Benefits

Comp & perks

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on medical insurance premiums
Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan
Flexible Spending Accounts
Dependent Care Savings Account
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks)
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match
Flexible work environments
Ongoing training and development opportunities