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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in orchestrating customer success journeys and translating data into actionable business insights. Proficient in managing customer health and driving retention through effective communication and strategic execution.
Highest-signal resume keywords
Customer Success ManagementSales IntelligenceGo-To-Market StrategyAnalytics and BI ToolsTrade Marketing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessSales IntelligenceGo-To-MarketRoute ExecutionMarket IntelligencePerformance StorytellingTarget CalibrationTerritory OptimizationChannel StrategiesDistributor Management
Soft Skills
Clear CommunicationEmpathyOwnership MindsetAutonomyExecution Capabilities
Tools & Technologies
Power BITableauAdvanced ExcelField AI AgentWhatsApp
Industry Keywords
Consumer GoodsDistributionTrade MarketingSales RepresentativesSales Leadership
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Orchestrate the customer success journey, from strategic adoption through the recurring delivery of results
- Track and advance customers’ sales intelligence and execution projects
- Ensure that potential data, targets, and routes translate into tangible market gains
- Understand the dynamics of direct and indirect channels, serving as a bridge between strategy and execution
- Monitor and manage customer health, ensuring retention and expansion through tangible ROI
- Lead meetings with sales leadership, trade marketing teams, and distributors
- Support decisions on segmentation, target setting, and point-of-sale prioritization
- Propose the best use of the platform, including target calibration, route planning, and the use of the field AI agent (WhatsApp and outreach)
- Serve as the voice of the customer within Cortex, influencing product enhancements and sharing insights with the internal team
Requirements
What you’ll need- Bachelor’s degree completed
- Experience in Customer Success or consulting focused on sales intelligence, Go-to-Market (GTM), sell-in/sell-out, or route execution tools
- Alternatively, prior experience in the consumer goods, distribution, or trade marketing industry
- Proficiency with analytics and BI tools (Power BI, Tableau, advanced Excel, etc.)
- Ability to translate data into business stories (performance and ROI storytelling)
- Clear and empathetic communication with people at all organizational levels—from sales representatives to directors
- Ownership mindset, autonomy, and strong execution capabilities
- Experience with market intelligence, GTM, and commercial performance platforms
- Active participation in expansion projects, target calibration, or territory optimization
- Knowledge of channel strategies, trade marketing, and distributor management
- Conversational English or Spanish is a plus
Benefits
Comp & perks- Meal or food allowance
- Wellhub/TotalPass
- Work-from-home allowance
- Health insurance
- Dental insurance (optional)
- Childcare assistance (until the child turns 6)
- Extended maternity, paternity, and adoption leave
- Life insurance
- Birthday Day Off
- Family Day
- Mental Health Break (one full week off in December)
- A sense of purpose from being part of a team building something enduring
- A relaxed, young, entrepreneurial, and meritocratic work environment
- Career development and growth opportunities
- An open and inclusive environment
- All positions are open to people with disabilities