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Cortex

Customer Success Consultant, Cortex Geofusion

Cortex

. Manage a portfolio of Commercial accounts and serve as the customer’s point of contact throughout the entire customer lifecycle.

Posted 11/3/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts with a focus on retention, renewals, and upselling opportunities. Proficient in analyzing account health metrics and utilizing CS tools to enhance customer success strategies.

Highest-signal resume keywords
Customer Success ManagementAccount Retention StrategiesData Analysis and InterpretationCS Tools ProficiencyCommunication and Consultative Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisRetention and Renewal ManagementPortfolio Metrics TrackingChurn Mitigation
Soft Skills
Clear CommunicationOrganizational SkillsConsultative Approach
Tools & Technologies
VitallyGainsightZendeskExcelGoogle Sheets
Industry Keywords
B2B SaaSGeomarketingGeographic IntelligenceMarket AnalysisRetail

About the role

Key responsibilities & impact
  • Manage a portfolio of Commercial accounts and serve as the customer’s point of contact throughout the entire customer lifecycle.
  • Lead onboarding, kickoffs, and follow-up meetings to demonstrate tangible value during the first few months.
  • Monitor account health, Health Scores, platform usage, and feature adoption, taking proactive action to mitigate churn risks.
  • Lead retention and recovery plans for at-risk accounts, involving Sales, Product, Support, and leadership when necessary.
  • Identify expansion, upsell, and cross-sell opportunities, and support Sales throughout the renewal process.
  • Conduct QBRs/EBRs, analyzing results and recommending ways to maximize use of Geofusion.
  • Represent the customer internally by consolidating feedback, usage patterns, and requests for Product and Support.
  • Keep records in the CS CRM—including playbooks, notes, risks, and next steps—up to date and reliable.
  • Contribute to the continuous improvement of the team’s processes, playbooks, and automations.
  • Track portfolio metrics, including churn, GRR/NRR, Health Score, NPS, and adoption.

Requirements

What you’ll need
  • 3–5 years of experience in Customer Success, Account Management, or related fields, preferably in B2B SaaS.
  • Experience managing a portfolio of accounts with a focus on retention and renewals.
  • Strong analytical skills, with the ability to interpret usage and account health data and turn insights into action.
  • Clear communication and a consultative approach when working with customers at different levels, including managers and executives.
  • Strong organizational skills to balance multiple accounts and priorities.
  • Experience with CS tools (Vitally, Gainsight, or similar) and helpdesk platforms (Zendesk or similar).
  • Proficiency in Excel/Google Sheets and familiarity with BI tools.
  • Preferred: experience with data products, geomarketing, geographic intelligence, or market/expansion analysis.
  • Preferred: familiarity with Pendo or analytics and in-app guidance tools.
  • Preferred: interest or experience in automation and AI applied to Customer Success (n8n, agents, workflows).
  • Preferred: experience with renewals and negotiations involving higher-value accounts.
  • Preferred: experience in retail, franchising, education, pharmacy, or shopping center industries.

Benefits

Comp & perks
  • Meal or food allowance
  • Wellhub/TotalPass
  • Home office allowance
  • Health insurance
  • Dental insurance (optional)
  • Childcare assistance (until the child turns six)
  • Extended maternity, paternity, and adoptive parent leave
  • Life insurance
  • Birthday Day Off
  • Family Day
  • Mental Health Break: one consecutive week off in December
  • A sense of purpose from being part of a team building something enduring with social impact
  • A relaxed, young, entrepreneurial, and meritocratic work environment
  • Career development and growth opportunities
  • An open and inclusive environment