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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property management software and work order tracking, ensuring data integrity and compliance with reporting requirements. Proven ability to lead, mentor, and develop high-performing remote teams while managing multiple priorities in a dynamic environment.
Highest-signal resume keywords
Property Management Software ProficiencyWork Order Tracking and DispatchTeam Leadership and DevelopmentData Integrity ManagementCustomer Service Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work Order ManagementData EntryPerformance ManagementProcess ImprovementKPI Monitoring
Soft Skills
Proactive Problem-SolvingEffective CommunicationDetail OrientationIntegrity and ProfessionalismAdaptability
Tools & Technologies
Property Management SoftwareSpreadsheet SoftwareDatabase SoftwareWord Processing Software
Industry Keywords
Residential Property ManagementService Center CoordinationStandard Operating ProceduresEscalated Customer ServiceRemote Team Management
About the role
Key responsibilities & impact- Provide oversight, training, and performance management to a remote team of Service Center Coordinators.
- Educate coordinators on accountability and accuracy in the work order process and its impact on incentive fee submissions.
- Lead the remote team and ensure standard operating procedures for work order prioritization and processing are followed.
- Oversee, review, and enter work orders; maintain data integrity using property management software.
- Identify and remedy inconsistencies in turn, maintenance, and purchase order documentation.
- Oversee compliance with work order reporting requirements.
- Gather and synthesize critical business data; monitor work order closure rates through KPIs and report on status and concerns.
- Communicate with local property management leadership regarding work orders requiring escalation.
- Provide professional support for escalated customer service issues.
- Maintain expert knowledge of property management software and ensure data integrity through auditing, validation, and testing.
- Coach, motivate, mentor, recruit, and retain Service Center Coordinators in collaboration with the Regional Service Manager.
- Perform all duties of a Service Center Coordinator.
- Perform other duties as assigned.
Requirements
What you’ll need- 3+ years of relevant work experience with a minimum of 6 months experience in residential property management.
- One year experience in a supervisory role leading a team is required.
- Proven success with work order tracking and dispatch, including opening, tracking, and managing the process surrounding work orders and purchase orders.
- Proven ability to develop, inspire, and manage high-performing teams, including remote employees.
- Detail and process oriented; ability to deploy and train on standard operating procedures and workflows.
- Ability to professionally interact with individuals with diverse backgrounds and resolve escalated customer concerns.
- Ability to manage multiple competing priorities and projects in a dynamic environment.
- Ability to act with integrity, honesty, and professionalism.
- Proactive problem-solving and strong decision-making capability.
- Independent, self-motivated, and able to operate effectively in a remote team environment.
- Ability to balance long-term assignments with daily responsibilities and adapt to changing priorities.
- Computer proficiency, including word processing, spreadsheet, and database software.
- Proficiency utilizing property management software.
- Ability to work in a paperless environment and navigate between different software programs.
- Ability to travel up to 20%.
- Must live within a reasonable driving distance of one of the listed military bases.
Benefits
Comp & perks- A choice between two benefit-rich medical, dental and vision plans
- 401(k) with immediate 100% vesting and up to a 4% contribution match
- Generous paid time off that increases throughout your career
- 12 paid holidays
- Paid time off to volunteer
- 100% paid life and AD&D insurance
- Company paid short-term and long-term disability coverage
- Parental Leave
- Military Leave
- Flexible Spending Accounts (Health and Dependent Care)
- Complimentary Employee Assistance Program
- Tuition reimbursement to support growth and development