Corvias

Consultant

• Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals
• Maintain thorough knowledge of lease terms, specifications, community policies, products, inventory, promotions, market conditions, and competitor communities
• Answer prospect and lead incoming calls promptly and professionally from a home-based call center
• Engage and advance prospects, following up until a tour is scheduled and a home is found within the Corvias portfolio
• Convey the benefits of residing in Corvias communities and the services offered to generate leases
• Guide prospective residents through the leasing process via virtual communication
• Process residency applications, prepare lease agreements and occupancy-related documents, and collect prorated rent, security deposits, and application fees
• Audit and review applicant waitlists daily and manage home assignments to minimize vacancy loss
• Resolve prospective resident concerns and issues
• Meet call, communication quality, performance, and occupancy goals while adhering to fair housing regulations and relevant laws
• Build collaborative relationships with leasing, resident, and on-site team members and prospective residents
• Leverage leasing software and CRM tools to streamline communications, facilitate conversions, and maintain data integrity
• Coordinate background and credit checks with external vendors
• Track leasing progress from initial contact through closing and countersigning residential lease agreements
• Ensure a smooth transition from lease signing to move-in inspection with the on-site Community Leasing Associate
• Perform other duties as assigned

Leasing Consultant

Manager

• Provide oversight, training, and performance management to a remote team of Service Center Coordinators.
• Educate coordinators on accountability and accuracy in the work order process and its impact on incentive fee submissions.
• Lead the remote team and ensure standard operating procedures for work order prioritization and processing are followed.
• Oversee, review, and enter work orders; maintain data integrity using property management software.
• Identify and remedy inconsistencies in turn, maintenance, and purchase order documentation.
• Oversee compliance with work order reporting requirements.
• Gather and synthesize critical business data; monitor work order closure rates through KPIs and report on status and concerns.
• Communicate with local property management leadership regarding work orders requiring escalation.
• Provide professional support for escalated customer service issues.
• Maintain expert knowledge of property management software and ensure data integrity through auditing, validation, and testing.
• Coach, motivate, mentor, recruit, and retain Service Center Coordinators in collaboration with the Regional Service Manager.
• Perform all duties of a Service Center Coordinator.
• Perform other duties as assigned.

Leasing Consultant

Regional Assistant Service Manager