Customer Care Specialist – P&C Licensed

Coterie

. Deliver timely, accurate, and professional support in a fast-paced call center environment .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $62,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a call center environment, focusing on effective communication, problem resolution, and relationship building. Proficient in handling insurance-related inquiries and maintaining high levels of customer satisfaction.

Highest-signal resume keywords

Active Property & Casualty Insurance License2+ Years Insurance Sales Support Experience3+ Years Call Center ExperienceProficient in MS OfficeExceptional Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Inquiry HandlingPolicy Changes AssistanceBilling and Payment SupportDocumentation ManagementFirst Notice of Loss Submissions

Soft Skills

Time ManagementOrganizational SkillsTeam CollaborationDetail OrientedCustomer Relationship Building

Certifications & Qualifications

Active Property & Casualty Insurance License

Industry Keywords

Customer SatisfactionAccount RetentionService-Level ExpectationsRemote Service ExperienceInsurance Industry

About the role

Key responsibilities & impact

Deliver timely, accurate, and professional support in a fast-paced call center environment
Answer customer questions through phone, email, forms, chat, voicemail, and other support channels
Respond to inbound customer care requests
Assist with basic policy changes, billing and payment questions, documentation requests, and account support
Handle general claims inquiries, claim status requests, first notice of loss submissions, and claims-related support
Collaborate with the Claims team on communication, escalation, and resolution of customer needs
Support customer satisfaction, policy servicing, account retention, first-contact resolution, and positive customer experiences
Document customer interactions, actions taken, next steps, and follow-up items accurately
Monitor assigned queues and respond within internal service-level expectations
Escalate complex, urgent, or sensitive issues to senior specialists, leads, or leadership
Participate in product, system, process, and compliance training
Build customer relationships by understanding needs, offering guidance, and delivering clear solutions
Support a positive, collaborative, service-focused team environment
Report system issues, access concerns, bugs, or workflow interruptions to Leads
Perform other duties as assigned

Requirements

What you’ll need

Active Property & Casualty Insurance License required
2+ years of insurance sales support or other insurance-related service work
3+ years of remote, call center, online service, or sales experience
Highly motivated and goal oriented
Strong time management and organizational skills
Punctual, reliable, and responsible
Exceptional interpersonal and client service skills
Detail oriented with superior organizational skills
Ability to collaborate with others and work as a team player
Ability to multitask in a fast-paced, evolving environment
Proficient in MS Office and related computer software
Excellent collaboration skills; self-motivated and willing to take initiative
Must be authorized to work in the United States without current or future visa sponsorship

Benefits

Comp & perks

100% remote
Health insurance through Aetna (100% of premiums paid)
Dental and vision insurance through Guardian (100% of premiums paid)
Basic life insurance (100% of premiums paid)
Flexible spending account (FSA) or health savings account (HSA)
401K plan with up to 4% match and immediate vesting
Flexible PTO policy offering up to 4 weeks in the first 12 months; typically up to 5 weeks per calendar year thereafter
12 company-paid holidays each year
Continuing education annual stipend